Medilodge of Frankenmuth
Strong Medicare quality ratings; families often praise welcoming and polite front-desk and nursing staff. Still worth an in-person visit.
based on 100 Google reviews
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What this means for your family
While this facility has a dedicated rehabilitation team and some very friendly staff, the recurring reports of slow response times and communication failures are significant red flags. We strongly advise families to visit frequently, especially during off-hours, and to have a clear plan for monitoring medication and hygiene if your loved one requires high-acuity care.
Google Reviews
Google Reviews
100 reviews on Google“Medilodge of Frankenmuth receives highly polarized feedback, with many families praising the welcoming staff and clean environment, while others report severe concerns regarding neglect and poor communication. Critical issues frequently cited include long response times for call lights, medication errors, and difficulty reaching staff or management by phone. Families should be aware that experiences appear inconsistent, ranging from excellent rehabilitative care to significant lapses in basic hygiene and medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming and polite front-desk and nursing staff
- Clean and well-maintained facility atmosphere
- Effective and supportive rehabilitation therapy team
- Helpful activities department
Concerns
- Slow response times to call lights and patient needs (mentioned by 6 reviewers)
- Poor communication with families and difficulty reaching staff by phone (mentioned by 7 reviewers)
- Medication management errors and delays (mentioned by 4 reviewers)
- Hygiene issues including dirty rooms and lack of showers (mentioned by 4 reviewers)
- Loss or mismanagement of personal belongings and clothing (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 101 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is the best way for families to reach staff directly if they have urgent questions or concerns?
- 2Could you walk me through your current process for medication administration and how you ensure accuracy and timeliness for residents?
- 3I understand that response times to call lights can be a common challenge in nursing homes; what specific protocols do you have in place to ensure residents receive timely assistance?
- 4What is your daily routine for room cleaning and laundry services to ensure that residents' personal spaces and belongings are well-maintained?
- 5Given your strong reputation for rehabilitation, how do you integrate those therapy goals into the daily activities and social life of the residents?
- 6What steps are being taken to improve the consistency of communication between the nursing staff and family members regarding a resident's daily health status?
Personalized based on this facility's data
Key Review Excerpts
“The staff are very welcoming and attentive really peaceful feeling there”
“The rooms do not have their own phones, and reaching my mother-in-law was extremely difficult. The main phone is not answered after 6pm... At best you are told they are “too busy”.”
“My aunt was there for almost 2weeks and each time I was there the workers was very nice as they pass by you they spoke to you .. And also I like to mention that entering in the building you have to show your face in a device to check in”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about this facility, triggering multiple inspections across medication management, resident care quality, and safety issues. The facility shows persistent problems with medication errors, proper care delivery, and resident rights that recur across multiple surveys from 2023 through 2025. While the facility has correction dates for deficiencies, the pattern of recurring issues and family complaints suggests ongoing quality concerns that warrant careful consideration.
Apr 3, 2025Routine15
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Jan 22, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 7, 2024Complaint5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 1, 2024Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
May 1, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 24, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Medilodge of Frankenmuth
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 19 of 50
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit medilodgeoffrankenmuth.com
Medicare data downloads
Original nursing home datasets
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