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Assisted Living

Independence Village Frankenmuth

Families consistently rate this highly — reviewers highlight warm, welcoming, and friendly staff. Schedule a visit to confirm the fit.

255 Mayer Road, Frankenmuth, MI 48734498 bedsLicensed & Active
Google rating
4.6/5

based on 124 Google reviews

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Independence Village Frankenmuth Assisted Living in Frankenmuth, MI — Street View
Street View

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What this means for your family

This facility is highly regarded for its social atmosphere and friendly staff, making it a strong option for independent seniors. However, families should be extremely cautious if the resident requires memory care or high-level assistance, as multiple reports suggest the facility may not provide the level of specialized supervision required for those needs.

Google Reviews

Google Reviews

124 reviews on Google
Independence Village (also known as Holiday Winter Village) is generally praised for its welcoming staff, active social calendar, and clean, well-maintained environment. However, families should be aware of significant concerns regarding the quality of care for residents with higher needs, specifically reports of inadequate supervision and neglect in memory-related situations.

Quality Themes

Tap a score for details
Food6.0Staff8.0Clean9.0Activities9.0MedsN/AMemory2.0Comms7.0Value7.0

Strengths

  • Warm, welcoming, and friendly staff
  • Clean and well-maintained facility
  • Abundant social activities and events
  • Helpful and supportive management team

Concerns

  • Inadequate care and supervision for residents with dementia or high needs (mentioned by 2 reviewers)
  • Poor food quality or lack of variety (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(5)'20(6)'22(9)'24(8)'26(1)

Distribution · 126 analyzed

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How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see how much the management team engages with the community; how would you describe the communication style between the staff and families here?
  • 2We've heard great things about the social atmosphere; could you walk us through some of the specific activities or events planned for residents this month?
  • 3For residents who may require more specialized attention or higher levels of supervision, what specific protocols are in place to ensure they are closely monitored?
  • 4How does the dining team approach menu planning to ensure there is plenty of variety and nutritional balance for the residents every day?
  • 5In the event of a medical emergency during the night, what is the immediate process for getting care to a resident?
  • 6The facility looks incredibly well-maintained; how often are the common areas and resident rooms deep-cleaned to keep everything looking this nice?

Personalized based on this facility's data


Key Review Excerpts

In Mom's confusion and grief there was little to no help and her symptoms worsened. It was common place to see 'caregivers' on the third floor sitting for hours- I have witnessed family members asking for help and they still sit.

Memory care family member · 2025☆☆☆☆

The food was very good, much better than local restaurants. They checked on him every two hours and if needed would contact family if it was necessary.

Long-term resident's family · 2025★★★★★

DO NOT PUT YOUR RELATIVES HERE! Made an impromptu visit to see a family member here. She was starved and delusional. Hadn't been fed, cleaned, cared for in who knows how long.

Family member · 2020☆☆☆☆
Source: 124 Google reviews

Ownership & Operations

Who Operates This Facility

Owner / Operator

Senior Village Management

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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