Assisted Living

Independence Village Frankenmuth

Name: Public quality & inspection record for Independence Village Frankenmuth
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, welcoming, and friendly staff. Schedule a visit to confirm the fit.

255 Mayer Road, Frankenmuth, MI 48734|Reported capacity: 498|Licensed & active

Google rating

4.6/5

based on 124 Google reviews

(989) 652-4100 Directions Website

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What this means for your family

Public Google reviewers rate Independence Village Frankenmuth highly. Reviewers highlight: warm, welcoming, and friendly staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

126 public Google reviews available

Independence Village (also known as Holiday Winter Village) is generally praised for its welcoming staff, active social calendar, and clean, well-maintained environment. However, families should be aware of significant concerns regarding the quality of care for residents with higher needs, specifically reports of inadequate supervision and neglect in memory-related situations.

Quality Themes

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Strengths

Warm, welcoming, and friendly staff
Clean and well-maintained facility
Abundant social activities and events
Helpful and supportive management team

Concerns

Inadequate care and supervision for residents with dementia or high needs (mentioned by 2 reviewers)
Poor food quality or lack of variety (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 126 analyzed

101

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1It's wonderful to see how much the management team engages with the community; how would you describe the communication style between the staff and families here?
2We've heard great things about the social atmosphere; could you walk us through some of the specific activities or events planned for residents this month?
3For residents who may require more specialized attention or higher levels of supervision, what specific protocols are in place to ensure they are closely monitored?
4How does the dining team approach menu planning to ensure there is plenty of variety and nutritional balance for the residents every day?
5In the event of a medical emergency during the night, what is the immediate process for getting care to a resident?
6The facility looks incredibly well-maintained; how often are the common areas and resident rooms deep-cleaned to keep everything looking this nice?

Personalized based on this facility's data

Key Review Excerpts

“In Mom's confusion and grief there was little to no help and her symptoms worsened. It was common place to see 'caregivers' on the third floor sitting for hours- I have witnessed family members asking for help and they still sit.”

Memory care family member · 2025★☆☆☆☆

“The food was very good, much better than local restaurants. They checked on him every two hours and if needed would contact family if it was necessary.”

Long-term resident's family · 2025★★★★★

“DO NOT PUT YOUR RELATIVES HERE! Made an impromptu visit to see a family member here. She was starved and delusional. Hadn't been fed, cleaned, cared for in who knows how long.”

Family member · 2020★☆☆☆☆

Source: 126 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Senior Village Management

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(989) 652-4100

wintervillagesl.com

255 Mayer Road

Frankenmuth, MI 48734

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

124 reviews from families & visitors

Official Website

Visit wintervillagesl.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.