Medilodge of Capital Area
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 125 Google reviews
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What this means for your family
While the facility offers strong rehabilitation and a dedicated memory care wing, there are recurring reports of significant staffing shortages and delayed responses to call lights. We strongly advise families to visit during off-hours and weekends to observe staffing levels firsthand and to ask management specifically about their protocols for medication administration and family communication.
Google Reviews
Google Reviews
125 reviews on Google“Medilodge of Capital Area receives polarized feedback, with many families praising the compassionate nursing staff and effective rehabilitation programs. However, significant concerns persist regarding chronic understaffing, slow response times to call lights, and inconsistent communication with family members. While some residents thrive in the facility's active environment, others report serious lapses in basic care and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Engaging activities and social events for residents
Concerns
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Chronic understaffing leading to neglected care (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inconsistent hygiene and cleanliness in resident rooms (mentioned by 4 reviewers)
- Poor quality or temperature of food served (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 128 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a high response rate to online feedback; what is the best way for families to communicate with the care team to ensure they stay updated on their loved one's daily needs?
- 2Given that physical and occupational therapy are noted as strengths here, how do you coordinate those sessions with the daily activity schedule to ensure residents stay engaged?
- 3When a resident uses their call light, what is the standard protocol and expected timeframe for a staff member to arrive in the room?
- 4With the recent focus on dining improvements, could you walk me through how you manage meal quality and temperature to ensure residents are satisfied with their nutrition?
- 5How does your nursing team ensure consistent room hygiene and cleanliness throughout the day, especially given the current staffing levels?
- 6What specific protocols are in place for medication management and oversight to ensure accuracy for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My mother in law has fallen 25 times there broken ribs fractured hip and no dr appt for weeks after until I complained so much I called DHHS and made complaints on elderly abuse only then was my mother seen by a dr.”
“Medilodge of Capital area has been a huge blessing to our family. Our dad is in the dementia area which is quiet and has own staff and dining room. Any concerns about our loved one are handled quickly and professionally.”
“I could not get my pain medication when needed as prescribed. I would push my call button and at times I would wait over 2 hours for assistance.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 19 complaint-triggered deficiencies across key areas. The most persistent issues involve medication management, care planning and assessments, and protection from abuse and neglect. Recent violations in 2024-2025 show ongoing problems with abuse prevention policies, proper treatment according to care plans, and medication errors, suggesting these critical safety issues have not been fully resolved despite corrections.
Mar 4, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Feb 25, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 17, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 6, 2025Routine6
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 9, 2025Complaint4
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Mar 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Dec 30, 2024
$22,710
Ownership & Operations
Who Operates This Facility
Medilodge of Capital Area
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 30 of 50
Ownership & Management
Owners
Ark Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
125 reviews from families & visitors
Official Website
Visit medilodgeofcapitalarea.com
Medicare data downloads
Original nursing home datasets
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