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Reviewer concerns include unprofessional or rude front-office/reception staff (mentioned by 4 reviewers) — investigate before committing.
based on 77 Google reviews
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Reviewer feedback for Bridges Crisis Unit (afc) suggests areas to investigate further. Common concerns include: unprofessional or rude front-office/reception staff (mentioned by 4 reviewers), inadequate communication regarding case management and resources (mentioned by 3 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families seeking crisis intervention may find life-saving support from specific clinicians, but the facility faces significant criticism regarding administrative competence and staff attitude. While some patients praise the residential crisis unit for preventing suicide, others report severe issues with unprofessional front-office staff, lack of communication, and perceived neglect during active crises.
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Distribution · 32 analyzed
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Key Review Excerpts
“..they literally saved my life (not an understatement), when assessing me, and then tranferring me to their BRIDGES Residential Crisis Unit. it was a chance to make what you had of it, and i did!!!”
“The appointment making and intake process were both pretty easy and they definitely worked with me to come up with what I would be charged, I was happy with what we landed at.”
“They keep switching my case manager and don't communicate very good with patience then want to close people's cases”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections show that while the facility has addressed past issues regarding bathroom safety and staff background checks, a historical investigation from 2006 noted a failure to install a required smoke detector in the dining room. The most recent 2024 report indicates that the facility submitted an acceptable plan to correct identified staff documentation and floor safety issues.
All 5 employee records reviewed did not have an eligibility letter from Michigan Workforce Background Check confirming eligibility to work in an AFC setting.
The two larger bathrooms with showers do not have nonskid surfacing installed in the showers to prevent falls.
Failure to install a smoke detector in the dining room as required by the Bureau of Construction Codes – Fire Safety.
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Google Reviews
77 reviews from families & visitors
MI LARA — View Official Record
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