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Nursing HomeMedicaid Investigative

Medilodge of Campus Area

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2815 Northwind Drive, East Lansing, MI 48823102 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 83 Google reviews

5
4
3
2
1
Medilodge of Campus Area Nursing Home in East Lansing, MI — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (25 vs median 8.0)
  • High staff turnover (54%)
  • High RN turnover (58%)

Below average in MI · Below recommended RN staffing · Above average staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

While many families report a warm, family-like atmosphere and excellent activity programs, there is a recurring pattern of serious neglect regarding call lights, oxygen management, and administrative communication. We strongly advise families to visit frequently and unannounced to monitor care standards, and to verify the facility's current staffing ratios before admission.

Google Reviews

Google Reviews

83 reviews on Google
Medilodge of Campus Area receives highly polarized reviews, with many families praising the staff's warmth and dedication, while others report severe lapses in basic care and communication. While some visitors describe a welcoming, family-like environment with active programming, a significant number of critical reviews cite dangerous neglect, including issues with call lights, hygiene, and medication management. Families should be aware of these starkly different experiences when considering this facility for a loved one.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean4.0Activities9.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Warm, attentive nursing and therapy staff
  • Active and engaging resident programming
  • Welcoming and friendly atmosphere
  • Helpful housekeeping team

Concerns

  • Neglect of basic care (call lights ignored, hygiene issues) (mentioned by 6 reviewers)
  • Poor communication with families and administration (mentioned by 5 reviewers)
  • Understaffing leading to delayed care (mentioned by 4 reviewers)
  • Poor food quality and dining service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(5)'18(5)'20(5)'22(7)'24(12)'26(4)

Distribution · 75 analyzed

5
49
4
8
3
0
2
4
1
14

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed you have a very active calendar for residents; could you walk me through what a typical day looks like for someone living here and how you encourage participation?
  • 2With 102 residents in the facility, what is your current process for ensuring that call lights are answered promptly and that residents receive consistent assistance with daily hygiene?
  • 3I appreciate how responsive you are to feedback online; how do you typically keep families updated on their loved one's care and ensure there is a clear line of communication when concerns arise?
  • 4Given the recent health inspection findings, what specific steps has the leadership team taken to improve facility-wide oversight and quality of care?
  • 5Could you tell me more about the dining experience and how you ensure that residents receive nutritious, high-quality meals that meet their specific dietary needs?
  • 6How does your nursing team coordinate with local medical providers to ensure that medication management and urgent health needs are handled effectively?

Personalized based on this facility's data


Key Review Excerpts

My mom’s been there 4 weeks and she’s gotten maybe a weeks worth of therapy. Call lights sit on for an h

Long-term resident's family · 2026☆☆☆☆

My grandma was put in bed without them turning her oxygen on, she hit her call light and it took them over 8 minutes to give it to her when she Literally can’t barely breathe without it!!

Grandchild of resident · 2023☆☆☆☆

The employees are wonderful and very caring and treat him like family. They have a lot of different activities and most Fridays they have outings to different places such as Walmart, bowling and we just went to Uncle John's Cider Mill.

Long-term resident's family · 2019★★★★★
Source: 83 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
3.96hrs
97%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MI
4.2%
Ingham
3.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.3%
MI
13.1%
Ingham
12.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.1%
Better than Avg
Here
6.1%
US
14.4%
MI
11.2%
Ingham
7.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility9.0%
Worse than Avg
Here
9.0%
US
4.9%
MI
5.4%
Ingham
5.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
19.5%
MI
19.5%
Ingham
18.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.0%
Mixed vs Avgs
Here
23.0%
US
19.4%
MI
20.2%
Ingham
24.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility63.2%
Worse than Avg
Here
63.2%
US
81.8%
MI
83.0%
Ingham
77.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility66.7%
Worse than Avg
Here
66.7%
US
79.7%
MI
79.5%
Ingham
77.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.4%
Worse than Avg
Here
3.4%
US
1.6%
MI
1.2%
Ingham
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
Well above state avg (9.8)
15 complaint-triggered

Medilodge has faced significant challenges with 61 deficiencies across multiple surveys, including serious issues that prompted family complaints about abuse protection, medication management, and treatment quality. The most recurring problems involve medication management, care planning, and resident rights, with some issues persisting across multiple years despite reported corrections. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas warrants careful consideration during your visit.

Aug 11, 2025Complaint
1
0100Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

Apr 30, 2025Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 3, 2025Routine
16
0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Mar 3, 2025Complaint
9
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 10, 2024Complaint
1
0522Potential for harm · PatternCorrected

Services Deficiencies

Have an externally vented heating system.

May 2, 2024Complaint
3
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Medilodge of Campus Area

Organization Type

for profit

Chain Affiliation

Chain Name

Medilodge

Chain Size

53 facilities nationwide

Chain avg rating: 3.2/5 · Rank 36 of 50

Ownership & Management

Owners

Canary Opco Group, LLC

Owner · Organization

100%

B&y Healthcare S CORP

Owner (parent company) · Organization

B&y Trust

Owner (parent company) · Organization

Cody Healthcare S CORP

Owner (parent company) · Organization

Craig Flashner 2007 Trust

Owner (parent company) · Organization

Key personnel

Norcross, RobertContracted Managing EmployeeRogers, StaceyContracted Managing EmployeeKirk, KristineW-2 Managing EmployeeFlashner, CraigOfficer / DirectorPerlstein, YitzchokOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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