Medilodge of Campus Area
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (25 vs median 8.0)
- High staff turnover (54%)
- High RN turnover (58%)
Below average in MI · Below recommended RN staffing · Above average staffing · Below chain average · No penalties on record
What this means for your family
While many families report a warm, family-like atmosphere and excellent activity programs, there is a recurring pattern of serious neglect regarding call lights, oxygen management, and administrative communication. We strongly advise families to visit frequently and unannounced to monitor care standards, and to verify the facility's current staffing ratios before admission.
Google Reviews
Google Reviews
83 reviews on Google“Medilodge of Campus Area receives highly polarized reviews, with many families praising the staff's warmth and dedication, while others report severe lapses in basic care and communication. While some visitors describe a welcoming, family-like environment with active programming, a significant number of critical reviews cite dangerous neglect, including issues with call lights, hygiene, and medication management. Families should be aware of these starkly different experiences when considering this facility for a loved one.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and therapy staff
- Active and engaging resident programming
- Welcoming and friendly atmosphere
- Helpful housekeeping team
Concerns
- Neglect of basic care (call lights ignored, hygiene issues) (mentioned by 6 reviewers)
- Poor communication with families and administration (mentioned by 5 reviewers)
- Understaffing leading to delayed care (mentioned by 4 reviewers)
- Poor food quality and dining service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a very active calendar for residents; could you walk me through what a typical day looks like for someone living here and how you encourage participation?
- 2With 102 residents in the facility, what is your current process for ensuring that call lights are answered promptly and that residents receive consistent assistance with daily hygiene?
- 3I appreciate how responsive you are to feedback online; how do you typically keep families updated on their loved one's care and ensure there is a clear line of communication when concerns arise?
- 4Given the recent health inspection findings, what specific steps has the leadership team taken to improve facility-wide oversight and quality of care?
- 5Could you tell me more about the dining experience and how you ensure that residents receive nutritious, high-quality meals that meet their specific dietary needs?
- 6How does your nursing team coordinate with local medical providers to ensure that medication management and urgent health needs are handled effectively?
Personalized based on this facility's data
Key Review Excerpts
“My mom’s been there 4 weeks and she’s gotten maybe a weeks worth of therapy. Call lights sit on for an h”
“My grandma was put in bed without them turning her oxygen on, she hit her call light and it took them over 8 minutes to give it to her when she Literally can’t barely breathe without it!!”
“The employees are wonderful and very caring and treat him like family. They have a lot of different activities and most Fridays they have outings to different places such as Walmart, bowling and we just went to Uncle John's Cider Mill.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge has faced significant challenges with 61 deficiencies across multiple surveys, including serious issues that prompted family complaints about abuse protection, medication management, and treatment quality. The most recurring problems involve medication management, care planning, and resident rights, with some issues persisting across multiple years despite reported corrections. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas warrants careful consideration during your visit.
Aug 11, 2025Complaint1
Construction Deficiencies
Meet other general requirements.
Apr 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 3, 2025Routine16
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Mar 3, 2025Complaint9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 10, 2024Complaint1
Services Deficiencies
Have an externally vented heating system.
May 2, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Medilodge of Campus Area
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 36 of 50
Ownership & Management
Owners
Canary Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit medilodgeofcampusarea.com
Medicare data downloads
Original nursing home datasets
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