Burcham Hills Retirement Center II
Families consistently rate this highly — reviewers highlight clean, well-maintained, and modern facilities. Schedule a visit to confirm the fit.
based on 257 Google reviews
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What this means for your family
Burcham Hills offers an impressive physical environment and high-quality rehabilitation services, making it a strong contender for many. However, given recent reports of staffing shortages and neglect, we strongly advise families to conduct unannounced visits during weekends and evenings to observe care levels firsthand. Ensure you have a clear, documented plan for communication with the nursing director before admission.
Google Reviews
Google Reviews
257 reviews on Google“Burcham Hills is a well-regarded retirement community that receives high praise for its beautiful, clean facilities and a staff that many families describe as caring and professional. While the majority of reviews are glowing, a recurring minority of families report serious concerns regarding understaffing, inconsistent communication, and occasional neglect in the rehabilitation and nursing units.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facilities
- Warm, attentive, and professional staff
- High-quality rehabilitation and therapy programs
- Engaging activities and community events
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 6 reviewers)
- Inconsistent or poor communication regarding patient care (mentioned by 3 reviewers)
- Premature discharge from rehabilitation (mentioned by 2 reviewers)
- Issues with personal property and belongings management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 234 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how clean and modern the facility is; could you show us some of the common areas where residents gather?
- 2Since your community is known for such engaging activities, what does a typical weekly calendar look like for residents here?
- 3How does the care team ensure that communication remains consistent and clear between the staff and our family regarding daily care updates?
- 4With the high-quality rehab programs you offer, how do you determine when a resident is ready to transition from therapy back to assisted living?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate assistance for a resident?
- 6How does the staff manage and track personal belongings to ensure everything stays organized and safe within the resident's apartment?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and techs, and physical/occupational therapists were so kind and very caring. Their admin staff go above and beyond!”
“The nurse button was never ignored, no question was left unanswered. The chef made soups from scratch from his own recipes! Burcham's comforting, home-like atmosphere made us feel like family.”
“Took 4 days to get my Meds on a Schedule. Had to basically argue yo get my meds on time in the middle of the night.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified recurring issues regarding medication management, including missed doses, improper administration techniques, and failure to properly document medication administration in resident records. Additionally, the facility was found to be out of compliance with requirements for maintaining meal and food usage records.
Jul 1, 2025Complaint
Resident A missed medications (Diltiazem HCI, Hydrochlorothiazide, Potassium Chloride, and Vitamin D3) because the pharmacy was not contacted for a refill in a timely manner after the last dose was administered.
Nov 14, 2024Complaint
Due to confusion regarding Resident F's medications, a medication technician attempted to administer a magnesium pill at the incorrect time of day and failed to cut the pill in half as required.
Jan 5, 2024Routine
The facility failed to maintain a meal census record, including a record of the kind and amount of food used for the preceding 3-month period.
Failure to initial medication administration records (MAR); specifically, Resident A's Hydralazine HCL was not initialed for administration on 12/17 and 12/20, along with multiple other instances and findings for Resident B.
Oct 26, 2023Complaint
Previous violations related to medication administration and pharmacy coordination.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
257 reviews from families & visitors
Official Website
Visit burchamhills.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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