Medilodge of East Lansing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 101 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (52%)
Bottom 25% in MI · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in MEDILODGE chain · $39,462 in fines
What this means for your family
While Medilodge of East Lansing is noted for its specialized respiratory and therapy services, the facility has a concerning history of reports regarding patient hygiene and slow response times. We strongly recommend that families conduct an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand, and to specifically ask about their protocols for addressing patient hygiene and family communication.
Google Reviews
Google Reviews
101 reviews on Google“Medilodge of East Lansing receives highly polarized feedback, with many families praising the respiratory and therapy teams, while others report severe concerns regarding neglect and communication. While some visitors describe a clean, welcoming environment, multiple reviewers have documented distressing incidents involving hygiene, slow call-bell response times, and unprofessional management. Families should be aware of the significant gap between the positive experiences of some and the critical reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Specialized ventilator and respiratory care
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Friendly and knowledgeable nursing staff
Concerns
- Neglect and poor hygiene (e.g., patients left in soiled conditions) (mentioned by 5 reviewers)
- Slow or unresponsive call-bell system (mentioned by 3 reviewers)
- Communication issues with management and nursing leadership (mentioned by 4 reviewers)
- Poor food quality and lack of dietary accommodations (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed many people mention how great the respiratory and ventilator care is here; could you tell me more about how your team manages specialized medical needs?
- 2How does the nursing team ensure that residents are checked frequently for hygiene and comfort throughout the day?
- 3What is the process for notifying family members if there is a change in a resident's condition or a delay in responding to a call bell?
- 4Could you describe the dining experience, specifically how you handle special dietary needs or menu variety?
- 5What kind of daily activities or social programs are available to keep residents engaged and active?
- 6In the event of a medical emergency after hours, what is the protocol for contacting both the on-call physician and the family?
Personalized based on this facility's data
Key Review Excerpts
“The ventilator unit is amazing. The staff is so knowledgeable and friendly. While visiting I have witnessed multiple success stories including patients coming off the vents and trachs being taken out.”
“My Dad was filthy and sitting in his own feces when I walked in. The therapy people clearly had to smell and see it as I did as soon as I walked in. They finished what they were doing and covered him up.”
“The staff is very caring. Food could use some improvement. It seems to take a while for call bells to be answered at times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medilodge of East Lansing has a concerning pattern with nearly half of its 64 deficiencies triggered by family complaints, indicating ongoing issues that prompted external reports. The facility repeatedly struggles with basic care delivery, nursing staffing adequacy, and medication management across multiple recent surveys. While all violations show correction dates, the persistent recurrence of fundamental care problems—particularly around daily living assistance and wound care—suggests systemic challenges that families should carefully evaluate during visits.
Jan 9, 2026Routine20
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Dec 8, 2025Complaint6
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 27, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 10, 2025Complaint8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 27, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 27, 2025Complaint1
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Federal Penalties
Payment Denial
Apr 10, 2025
5-day denial
Ownership & Operations
Who Operates This Facility
Medilodge of East Lansing
for profit
Chain Affiliation
Medilodge
53 facilities nationwide
Chain avg rating: 3.2/5 · Rank 48 of 50 (Worst)
Ownership & Management
Owners
Canary Opco Group, LLC
Owner · Organization
B&y Healthcare S CORP
Owner (parent company) · Organization
B&y Trust
Owner (parent company) · Organization
Cody Healthcare S CORP
Owner (parent company) · Organization
Craig Flashner 2007 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
101 reviews from families & visitors
Official Website
Visit medilodgeofeastlansing.com
Medicare data downloads
Original nursing home datasets
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