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Nursing HomeMedicaid Investigative

Medicalodges Arkansas City

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

203 E Osage Avenue, Arkansas City, KS 6700545 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 7 Google reviews

5
4
3
2
1
Medicalodges Arkansas City Nursing Home in Arkansas City, KS — Street View
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9/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (16 vs median 9.0)
  • High staff turnover (73%)

Bottom 25% in KS · Below recommended RN staffing · Very high staff turnover · Worst in MEDICALODGES, INC. chain · $105,627 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While older reviews suggest a capable rehab and care team, the most recent feedback contains serious allegations of neglect and poor administrative communication. We strongly advise families to conduct an in-person tour, ask specifically about current safety protocols, and verify recent state inspection reports before making a decision.

Google Reviews

Google Reviews

7 reviews on Google
Medicalodges Arkansas City receives polarized feedback, with older reviews praising the staff and medical knowledge, while recent reports highlight severe concerns regarding patient safety and administrative conduct. Families should be aware of serious allegations involving neglect and poor communication during end-of-life care in the most recent feedback.

Quality Themes

Tap a score for details
Food8.0Staff4.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Knowledgeable medical and rehab staff
  • Friendly atmosphere
  • Quality meal service

Concerns

  • Allegations of neglect and poor clinical care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02015(1)3.02018(1)5.02019(2)5.02020(1)4.02024(1)1.02025(2)

Distribution · 8 analyzed

5
3
4
2
3
1
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that the facility has a 4-star staffing rating, how do you ensure that this level of staffing translates into consistent, high-quality daily communication with family members?
  • 2I noticed the facility has had some recent challenges regarding clinical care standards; what specific steps are you taking to improve oversight and ensure resident safety?
  • 3Since the medical and rehab staff are often highlighted for their expertise, how do they coordinate with nursing staff to ensure a seamless transition between therapy and daily care?
  • 4With 16 recent state violations, what internal quality improvement processes have been implemented to address these findings and prevent future occurrences?
  • 5What does a typical day look like for a resident here, and how do you incorporate the 'friendly atmosphere' mentioned by others into the daily activity schedule?
  • 6How are medical emergencies handled after hours, and what is your protocol for keeping family members informed during urgent clinical situations?

Personalized based on this facility's data


Key Review Excerpts

Great people, friendly, awesome food and meal service. Very knowledgeable about medical and rehab.

General visitor · 2019★★★★★

Staff and nurses are not skilled and the executive director has a horrible bedside manner. We were forced to place one of my loved ones here and he was poorly treated and ultimately due to negligence suffered a fall which led to his death.

Family member · 2025☆☆☆☆

Excellent Staff and Nures highly trained. Would recommend to anyone looking for care of elderly family members.

General visitor · 2020★★★★★
Source: 7 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
3.83hrs
93%
All nurses + aides combined
Staff Turnover
69%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
15.5%
KS
18.1%
Cowley
15.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
KS
6.0%
Cowley
4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility12.4%
Worse than Avg
Here
12.4%
US
3.2%
KS
4.3%
Cowley
2.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.6%
Better than Avg
Here
13.6%
US
19.5%
KS
23.2%
Cowley
18.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
15.3%
KS
17.5%
Cowley
22.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.3%
Better than Avg
Here
16.3%
US
19.4%
KS
22.9%
Cowley
25.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility58.9%
Worse than Avg
Here
58.9%
US
81.8%
KS
75.6%
Cowley
72.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.8%
Worse than Avg
Here
3.8%
US
1.6%
KS
2.1%
Cowley
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
6penalties
Above state avg (10.1)
25 complaint-triggered
$105,627 in fines

Families have filed numerous complaints against this facility, resulting in 25 complaint-triggered deficiencies including serious concerns about resident protection from abuse and neglect. The facility has repeatedly struggled with care planning, medication management, and infection control across multiple surveys. While all identified issues show correction dates, the pattern of recurring problems in core care areas and multiple abuse-related complaints suggests ongoing quality concerns that families should carefully evaluate before considering placement.

Jun 26, 2025Complaint
13
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0921Minimal · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

Apr 10, 2025Complaint
3
0609Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 25, 2024Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 10, 2023Routine
20
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 16, 2023Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 27, 2023Complaint
6
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jun 26, 2025

$41,041

Payment Denial

Jun 26, 2025

35-day denial

Fine

Apr 10, 2025

$21,518

Fine

Sep 25, 2024

$10,033

Fine

Jun 27, 2023

$33,491

Payment Denial

Jun 27, 2023

55-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Medicalodges Arkansas City

Organization Type

for profit

Chain Affiliation

Chain Name

Medicalodges, INC.

Chain Size

20 facilities nationwide

Chain avg rating: 2.5/5 · Rank 19 of 20 (Worst)

Ownership & Management

Owners

Medicalodges INC

Owner · Organization

100%

Key personnel

Hughes, LoriW-2 Managing EmployeeButler, RichardOfficer / DirectorCox, GarenOfficer / DirectorDoll, GayleOfficer / DirectorHines, ScottOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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