Medical Hill Healthcare Center
Strong Medicare quality ratings; families often praise effective rehabilitation and therapy programs. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
This facility is an excellent choice for patients needing intensive physical, occupational, or speech therapy, as many families report significant recovery success. However, you must be proactive in your communication; families should establish a clear protocol for updates, as multiple reviewers have struggled to reach staff via phone or receive timely information.
Google Reviews
Google Reviews
61 reviews on Google“Medical Hill Healthcare Center is highly regarded by many for its effective rehabilitation services, particularly in speech, physical, and occupational therapy. However, families should be cautious regarding significant concerns involving communication difficulties, inconsistent room assignments, and reports of inadequate staffing levels during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy programs
- Friendly and professional nursing and clinical staff
- Clean and recently renovated patient rooms
- Attentive management and administration
Concerns
- Difficulty communicating with staff and receiving patient updates (mentioned by 4 reviewers)
- Inappropriate or uncomfortable room assignments (e.g., gender mixing) (mentioned by 2 reviewers)
- Inadequate staffing or slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 64 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses that vary slightly depending on the star rating. While they attempt to provide contact information for negative reviews, they rarely address the specific details of the complaints.
Questions for Your Tour
- 1It is wonderful to see how much management engages with the community through your review responses; how do you typically share important clinical updates or changes in a resident's condition with family members?
- 2We are so impressed by the recent renovations to the rooms; could you tell us more about how you ensure room assignments are comfortable and appropriate for each resident's specific needs?
- 3With such a high rating for your rehabilitation and therapy programs, how does the clinical team coordinate with therapists to ensure a smooth transition from rehab back to daily care?
- 4What specific protocols do you have in place for medication management to ensure everything is handled with the highest level of accuracy?
- 5In the event of a medical emergency during the night, what is the process for notifying the family and ensuring immediate care?
- 6What kind of daily activities or social outings do you have planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“From working with speech therapy, he’s now able to feed himself and also back to a normal diet. Physical and Occupational therapy has done a great job, working with him on walking again and dressing himself.”
“I was here a little while ago and they recently did renovations in the patient's rooms and bought brand new beds for every patient!!! The staff is busy, but very kind and helpful.”
“I was being cared for by a wonderful CNA. Don’t want to reveal the name. But like I and said everything was great, until they moved me to a three bed room. That was fine until I found out we’re sharing the bathroom with men.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports triggering five separate investigations, with recurring issues around fire safety systems, medication management, and resident assessment that persist across multiple years. The facility shows a pattern of 46 total deficiencies across seven surveys, including problems with abuse reporting, resident money management, and medical record keeping. While all violations show correction dates, the ongoing nature of safety and care planning deficiencies suggests potential operational challenges families should carefully evaluate.
Aug 8, 2025Routine14
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Aug 8, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 15, 2024Complaint1
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Mar 14, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Medical Hill Healthcare Center
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 20 of 260 (Best)
Ownership & Management
Owners
Bay Area Master Tenant LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit medicalhillhc.com
Medicare data downloads
Original nursing home datasets
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