Medford Leas
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and gardens. Still worth an in-person visit.
based on 23 Google reviews
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What this means for your family
While Medford Leas offers a beautiful, park-like campus and active resident committees, the recent reports of nursing staff neglect and unprofessional behavior are deeply concerning. We strongly recommend that families conduct unannounced visits during weekends or evenings to observe staff-to-resident interactions firsthand before making a decision.
Google Reviews
Google Reviews
23 reviews on Google“Medford Leas receives highly polarized feedback, with long-term residents and visitors often praising the beautiful grounds and campus environment. However, recent reviews from 2023 onwards highlight serious concerns regarding nursing staff professionalism, neglect of call bells, and disrespectful behavior toward residents. Families considering this facility should be aware of the significant gap between the physical appeal of the campus and the reported quality of direct patient care.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and gardens
- Active resident-led community environment
- Spacious, retreat-like campus setting
Concerns
- Neglectful nursing staff and ignored call bells (mentioned by 2 reviewers)
- Unprofessional staff behavior and lack of empathy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the beautiful gardens and active community atmosphere; what are some of the most popular resident-led activities that my loved one could get involved in?
- 2With the current nursing staff structure, what is the standard protocol for ensuring call bells are answered promptly and that residents feel heard?
- 3I see that you are active in responding to feedback online; how do you use that resident and family input to improve the quality of care and staff communication?
- 4Given the recent health inspection findings, what specific steps is the leadership team taking to address those areas and ensure consistent, high-quality care?
- 5How does your team approach empathy and interpersonal training to ensure that residents feel supported and valued by all staff members?
- 6What is your process for keeping families informed and involved in medical care decisions, especially when urgent health needs arise?
Personalized based on this facility's data
Key Review Excerpts
“The staff consistently ignored call bells, leaving patients feeling neglected and vulnerable.”
“The nursing staff are silly and do not care for them. I have overheard them joking and teasing residents for pooping themselves or the bed and it is just utterly horrifying.”
“The staff is caring and kind. The rooms are clean, the food like a restaurant. There are gorgeous grounds with walking paths and many activities and socializing for the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Medford Leas has significant safety infrastructure issues that persist across both surveys, with 28 deficiencies found primarily in fire safety systems, emergency exits, and electrical systems. The facility had repeated problems with fire alarm maintenance, emergency lighting, sprinkler systems, and generator backup power in both 2023 and 2025 inspections. While all deficiencies were reportedly corrected, the pattern of recurring safety violations suggests ongoing maintenance challenges that families should discuss with facility management.
Feb 25, 2025Routine23
Emergency Preparedness Deficiencies
Develop a communication plan.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 9, 2023Routine5
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Ownership & Operations
Who Operates This Facility
Medford Leas
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit medfordleas.org
Medicare data downloads
Original nursing home datasets
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