Careone at Evesham
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 200 Google reviews
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What this means for your family
While the facility's physical and occupational therapy departments are frequently praised for helping patients regain strength, the recurring reports of severe neglect and slow response times are critical red flags. If you choose this facility, ensure you have a family member present daily to advocate for basic needs like hygiene and call-bell response, as staffing levels appear inconsistent.
Google Reviews
Google Reviews
200 reviews on Google“CareOne at Evesham presents a stark divide in experiences, with many families reporting severe neglect, including long wait times for call bells, poor hygiene, and medication errors. Conversely, some residents and families praise the physical and occupational therapy departments and specific staff members for their compassionate care during rehabilitation stays. Prospective families should be aware of the consistent pattern of complaints regarding understaffing and responsiveness, particularly during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Engaging and frequent resident activities
- Specific nursing and CNA staff noted for compassion
- Welcoming and clean atmosphere in some areas
Concerns
- Excessive wait times for call bells and assistance (mentioned by 18 reviewers)
- Poor hygiene and incontinence care (soiled linens/diapers) (mentioned by 15 reviewers)
- Understaffing, especially during night shifts (mentioned by 12 reviewers)
- Medication management errors or delays (mentioned by 6 reviewers)
- Facility cleanliness issues (ants, sticky floors, odors) (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the therapy department is highly regarded here; how do you integrate those physical and occupational therapy sessions into a resident's daily routine?
- 2With a facility capacity of 144, what specific protocols do you have in place to ensure call bells are answered promptly, especially during the evening and night shifts?
- 3Could you walk me through your process for medication management and how you ensure accuracy and timeliness for residents who require complex daily regimens?
- 4I see that maintaining a clean and comfortable environment is a priority; what is your current schedule for housekeeping and deep-cleaning resident rooms to ensure they remain fresh and sanitary?
- 5How does your nursing team coordinate with families regarding hygiene and incontinence care to ensure residents remain comfortable and well-cared for throughout the day?
- 6I appreciate that you actively engage with feedback online; how do you use that family input to improve the day-to-day experience for your residents?
Personalized based on this facility's data
Key Review Excerpts
“My dad was here for wound care and physical therapy for a couple different stays 2017-2019 and, when my mom needed physical therapy after a stroke, I chose to bring her back here because their PT department is excellent.”
“I am a diabetic and I feel I am cared for properly with my diet as the food is good here as well as my personal health with frequent visits from the doctor here at CareOne. Activities are fun too with the staff being very friendly.”
“My Mom is an amputee and they let her sit in a soiled bed for over 3 hours. They also provided her with a wheelchair that was too tall and said they had no one to lower it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
CareOne at Evesham has a pattern of recurring fire safety and smoke detection deficiencies across multiple surveys, along with issues in care planning and nursing staffing. Families have filed complaints that triggered inspections, resulting in findings related to nursing coverage and resident living conditions. While all 26 deficiencies across three surveys have reportedly been corrected, the recurring nature of fire safety problems and complaint-driven inspections warrant careful consideration during any facility visit.
Sep 12, 2025Routine12
Emergency Preparedness Deficiencies
Develop a communication plan.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 18, 2024Routine18
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Egress Deficiencies
Install proper backup exit lighting.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 18, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Feb 17, 2022Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Ownership & Operations
Who Operates This Facility
Careone at Evesham
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 25 of 37
Ownership & Management
Owners
Care One LLC
Owner · Organization
Straus, Daniel
Owner
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
200 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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