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Nursing HomeMedicaid

Meadowbrook Acres

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2149 Greenbrier Street, Charleston, WV 2531160 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 57 Google reviews

5
4
3
2
1
Meadowbrook Acres Nursing Home in Charleston, WV — Street View
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What this means for your family

Meadowbrook Acres is highly regarded for its cleanliness and active social calendar, which many families find comforting. However, given the serious historical concerns regarding patient safety and neglect, we strongly recommend that you conduct an unannounced visit and ask specifically about their fall prevention protocols and staffing ratios during night shifts.

Google Reviews

Google Reviews

57 reviews on Google
Meadowbrook Acres receives high praise for its clean environment, engaging activity programs, and a staff described as compassionate and family-oriented. While many families report excellent care and responsiveness, there are serious historical allegations regarding patient safety and neglect that prospective families should investigate thoroughly.

Quality Themes

Tap a score for details
Food8.0Staff8.0Clean9.0Activities9.0MedsN/AMemory8.0Comms6.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Engaging and frequent resident activities
  • Compassionate and attentive nursing staff
  • Strong sense of family-like environment

Concerns

  • Allegations of patient neglect and falls (mentioned by 2 reviewers)
  • Staff responsiveness and visibility issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'16(2)'19(1)'21(3)'23(5)'25(11)'26(22)

Distribution · 59 analyzed

5
45
4
5
3
0
2
1
1
8
10 reviews posted between Feb 11, 2026Feb 13, 2026 · 10 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has a very active social calendar; could you walk me through what a typical week of activities looks like for a new resident?
  • 2Given the recent focus on maintaining a high standard of care, what specific protocols do you have in place to ensure consistent staff visibility and responsiveness throughout the day and night?
  • 3Safety is a top priority for our family; could you explain your current fall prevention program and how you monitor residents who may be at a higher risk?
  • 4With 16 recent state violations noted, what specific steps or quality improvement initiatives has the leadership team implemented to address these findings and prevent future occurrences?
  • 5Many reviews highlight the compassionate nature of your nursing team; how do you foster that family-like environment while ensuring that individualized medical needs are met for all 60 residents?
  • 6In the event of a medical emergency, what is your protocol for communicating with family members, and how quickly can a resident be stabilized or transferred if necessary?

Personalized based on this facility's data


Key Review Excerpts

The facility is the cleanest which a wonderful cleaning staff cleans each room daily!

Memory care family member · 2026★★★★★

The activities and events made her excited for each day as she really enjoyed making friends with other residents.

Long-term resident's family · 2026★★★★★

Most people don’t realize that as a traveler, I see the 'behind the scenes' that families never get to see, and usually, you can feel the tension or the burnout the second you walk through the doors. This facility is the complete opposite; it is absolute top-tier.

Travel nurse · 2026★★★★★
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
79%
Registered nurses for medical care
Total Nursing
3.97hrs
97%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.2%
Better than Avg
Here
8.2%
US
15.3%
WV
17.2%
Kanawha
17.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.5%
WV
14.0%
Kanawha
11.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
19.4%
WV
22.3%
Kanawha
24.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
12.1%
WV
7.2%
Kanawha
7.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.5%
Mixed vs Avgs
Here
20.5%
US
19.5%
WV
27.0%
Kanawha
23.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.9%
Better than Avg
Here
11.9%
US
14.4%
WV
15.6%
Kanawha
13.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.1%
Better than Avg
Here
92.1%
US
81.8%
WV
78.4%
Kanawha
67.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.7%
Better than Avg
Here
90.7%
US
79.8%
WV
79.4%
Kanawha
73.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Kanawha
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Above state avg (13.8)
13 complaint-triggered

Meadowbrook Acres has substantial issues across multiple areas, with 14 deficiencies triggered by family complaints. The facility consistently struggles with medication management, resident safety and accident prevention, and care planning across all six surveys from 2022-2025. Families have filed reports about inadequate treatment, dignity violations, and abuse protection failures. While all cited deficiencies show correction dates, the recurring nature of problems in core care areas suggests ongoing systemic challenges that warrant careful consideration before placement.

Nov 6, 2025Complaint
5
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 14, 2025Routine
19
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Apr 14, 2025Complaint
4
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

May 6, 2024Complaint
1
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 29, 2023Complaint
3
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 19, 2023Routine
19
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0814Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Meadowbrook Acres

Organization Type

for profit

Chain Affiliation

Chain Name

Nursing Care Management of America

Chain Size

5 facilities nationwide

Chain avg rating: 3.4/5 · Rank 4 of 5

Ownership & Management

Owners

Farley, James

Owner

25%

Scharfenberger, C Susan

Owner

5%

Scharfenberger, Michael

Owner

25%

Wynne, Timothy

Owner

30%

Key personnel

Toney, KimberlyContracted Managing EmployeeFarley, JamesOfficer / DirectorScharfenberger, C SusanOfficer / DirectorScharfenberger, MichaelOfficer / DirectorWynne, TimothyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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