Marmet Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 111 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (20 vs median 12)
- High RN turnover (64%)
Bottom 25% in WV · Below recommended RN staffing · Worst in GENESIS HEALTHCARE chain · $72,205 in fines
What this means for your family
Marmet Center shows strong results for short-term rehabilitation, but the recurring, severe reports of neglect and slow response times are significant red flags. If you consider this facility, perform an unannounced visit during a weekend or evening shift to observe staffing levels and response times personally.
Google Reviews
Google Reviews
111 reviews on Google“Marmet Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and successful rehabilitation outcomes. Conversely, a significant number of reviewers report severe neglect, including issues with hygiene, slow call-button response times, and poor communication regarding medical care. Potential families should be aware of these starkly contrasting experiences and conduct thorough, in-person visits.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and CNA staff
- Effective rehabilitation therapy programs
- Clean and well-maintained facility grounds
- Active social and holiday event programming
Concerns
- Severe neglect and lack of basic hygiene (e.g., infrequent bathing, bedsores) (mentioned by 6 reviewers)
- Slow or ignored call-button response times (mentioned by 5 reviewers)
- Understaffing leading to poor patient care (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 116 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how much the staff engages with residents during holiday events; what kind of social activities or outings do you have planned for the upcoming month?
- 2We noticed the facility grounds look very well-maintained; how often are the resident rooms and common areas deep-cleaned to ensure a high standard of hygiene?
- 3How do you ensure that call buttons are answered promptly, especially during the busier night shifts?
- 4What is your process for ensuring medication is administered accurately and on schedule every day?
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting the physician and notifying our family?
- 6We appreciate how the team responds to feedback from the community; how does the administration typically communicate important updates or changes in care to the families?
Personalized based on this facility's data
Key Review Excerpts
“My Mom has been at Marmet Center for almost three years and while we have had a few issues, I have developed a relationship with the nursing and administrative staff and have been able to go to them about anything I feel is amiss and it is dealt with.”
“The care and passion of marmet nursing home goes beyond expectations. Therapy has been phenomenal. When I first came I couldn't walk, could move my arms, feed myself. I'm now two weeks from going home and being able to care for myself.”
“WARNING: THIS PLACE KILLED MY DAD. He was sent there for rehabilitation after a stay in the hospital with pneumonia. He had a new feeding tube that was placed during the hospital stay as well. His tube became dislodged somehow and they pumped the liquid diet straight into his abdomen for multiple hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Marmet Center has concerning patterns with 99 deficiencies across 12 surveys, including multiple family complaints that triggered investigations. Issues repeatedly involve resident rights violations, medication management problems, and maintaining a safe and clean environment. While the facility corrects deficiencies when cited, similar problems persist across multiple years, suggesting ongoing challenges with quality care and facility conditions that families should carefully consider.
Apr 22, 2026Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Jan 30, 2026Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 25, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 3, 2025Complaint5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 18, 2024Routine19
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nov 13, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Jul 8, 2024
$72,205
Ownership & Operations
Who Operates This Facility
Marmet Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 143 of 188 (Worst)
Ownership & Management
Owners
Genesis Wv Holdings LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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