Mcmurray Hills Rehabilitation and Healthcare Cente
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 66 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (57%)
- High RN turnover (52%)
Above average in PA · Meets national RN staffing standard · No penalties on record · Very few deficiencies
What this means for your family
While some families report positive experiences with the administration and long-term staff, the frequency of reports regarding severe neglect, medication errors, and hygiene issues is alarming. If you consider this facility, we strongly recommend unannounced visits and asking specifically about the ratio of permanent staff versus agency workers on the floor.
Google Reviews
Google Reviews
66 reviews on Google“McMurray Hills Rehabilitation and Healthcare Center receives highly polarized feedback, with some families praising the facility as clean and compassionate, while others report severe neglect and dangerous medical errors. Recurring complaints focus on understaffing, reliance on agency personnel, and failures in basic hygiene and medication management. Families considering this facility should be aware of these extreme inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Visible and accessible administration
- Compassionate and dedicated long-term staff
- Active schedule of daily activities
Concerns
- Severe understaffing and reliance on agency workers (mentioned by 6 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 6 reviewers)
- Medication errors and missing doses (mentioned by 4 reviewers)
- Lack of communication regarding patient status or medical incidents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how active the daily schedule is here; could you tell us more about the types of activities residents participate in?
- 2How does the nursing team ensure that medication schedules are strictly followed and double-checked for accuracy?
- 3With the administration being so visible and accessible, what is the best way for our family to stay updated on any changes in our loved one's health or daily status?
- 4What specific steps does the facility take to ensure consistent hygiene and personal care, especially during shift changes?
- 5How do you manage staffing levels during the night or on weekends to ensure there is a consistent team of familiar faces available?
- 6In the event of a medical emergency or an unexpected change in health, what is the immediate protocol for notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The Administrator is amazing!! I seen her many times. Usually they are behind a door and you don't even know who they are. She makes herself very visible and accessible.”
“My father laid in his own urine & feces for hours/days. Refused to bring him water for sometimes 10 hours, had bed sores, his clothes were sent home filled with feces, staff is very rude and unethical.”
“It took them 3 days to get her medications corrected, yet they still claimed at night they did not have her medications. Several staff members called her a junkie to her face.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
McMurray Hills has had several families file complaint reports leading to federal investigations, with ongoing issues in care planning, quality of care, and resident rights appearing across multiple recent surveys. The facility has faced deficiencies in areas including pressure ulcer care, proper treatment according to resident preferences, care plan development, and notification procedures for transfers, though all violations have been corrected by the facility.
Mar 30, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 3, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 6, 2024Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 9, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jul 30, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 9, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Mcmurray Hills Rehabilitation and Healthcare Cente
nonprofit
Chain Affiliation
American Health Foundation
6 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 6
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit mcmurrayhills.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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