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Adult Family Home

Mcclain's Family Care Home #1

Families consistently rate this highly — reviewers highlight compassionate and professional staff. Schedule a visit to confirm the fit.

5953 the Plaza Road, Eastway · Charlotte, NC 282155 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.2/5

based on 65 Google reviews

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What this means for your family

This facility is excellent for seniors looking to maintain independence through a comprehensive 'one-stop shop' of services. However, if your loved one is at high risk for falls, you should specifically inquire about their recent fall prevention protocols and weekend staffing communication.

Google Reviews

Google Reviews

65 reviews analyzed
Families often praise this facility for its 'one-stop shop' approach, noting that it provides a sense of extended family and helps seniors maintain independence. However, some family members have reported serious concerns regarding patient safety, specifically regarding falls, and a lack of communication between aides and families.

Quality Themes

Tap a score for details
FoodN/AStaff9.0CleanN/AActivities8.0Meds5.0Memory2.0Comms4.0ValueN/A

Strengths

  • Compassionate and professional staff
  • Comprehensive 'one-stop shop' services
  • Supportive environment for caregiver relief
  • Effective transportation services

Concerns

  • Patient safety and fall prevention (mentioned by 2 reviewers)
  • Communication gaps between aides and families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.92021(8)2.02022(1)1.02023(1)4.42024(18)5.02025(2)

Distribution

5
24
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1
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0
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How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Since you provide such a comprehensive 'one-stop shop' of services, how do you coordinate all the different types of care for each resident?
  • 2What specific steps are in place to ensure residents stay safe and prevent falls during their daily movements?
  • 3How do you ensure that updates about a resident's well-being are shared consistently and clearly with us as a family?
  • 4Could you tell us more about your specialized approach and environment for residents who need memory care support?
  • 5What is the protocol for handling a medical emergency or a sudden change in health during the night?
  • 6What kind of daily activities or social engagement do the residents participate in to keep the environment lively and supportive?

Personalized based on this facility's data


Key Review Excerpts

This program allowed my mother to get the care and assistance she need without sacrificing her independence before she was ready.

Deceased resident's child · 2025★★★★★

I appreciate the program for reducing my caregiver burden, by having doctors and nurses on site, providing medications that is sent directly to the home and providing daily personal care services for my mom.

Long-term resident's family · 2024★★★★★

My mother is 94 years old with dementia recently diagnosed with osteoporosis. She only received that diagnosis is because she had fallen at PACE ; a second time after being there for two decades...

Memory care family member · 2024☆☆☆☆
Source: 65 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

13total
17deficiencies
Apr 13, 2021Follow-up
Resident Care PlanC 236

The facility failed to develop an individualized, written care plan within 30 days of admission for one of three sampled residents. While the resident's needs were assessed through observation, there was no documented care plan available for review in the resident's record.

Sep 4, 2020Other
Management and Other StaffC 185

The Administrator failed to ensure that facility policies and procedures were implemented to maintain compliance regarding resident rights. Specifically, there was no evidence of COVID-19 training for the Administrator or staff, and the facility lacked a COVID-19 plan or an isolation room for quarantining residents.

Sep 4, 2020Other
Management and Other StaffC185

The Administrator failed to implement COVID-19 training for staff and failed to ensure facility policies followed CDC and DHHS guidance. Specifically, the facility lacked a COVID-19 plan, an isolation room, and failed to implement proper screening and PPE usage for staff, residents, and visitors.

Resident RightsC311

The Administrator failed to maintain overall management and operations necessary to protect resident rights during the pandemic. This failure created a substantial risk of death or serious harm, abuse, or neglect for residents.

Feb 12, 2020Follow-up
Training On Care Of Diabetic ResidentsC 174

The facility failed to ensure that unlicensed staff had completed required training on the care of diabetic residents prior to administering insulin. Specifically, reviews of personnel records for three sampled staff members showed no documentation of completed training, despite records showing these individuals had administered insulin to residents.

Oct 9, 2019Follow-up
Other Staff QualificationsC 145

The facility failed to ensure that Staff B had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR) prior to employment. There was no documentation that an HCPR check had been completed for this staff member before they were hired.

Other Staff QualificationsC 147

The facility failed to ensure that Staff A had a statewide criminal background check completed upon hire. While a county-wide check was documented, there was no documentation of the required statewide criminal background check.

Oct 9, 2019Follow-up
Other Staff QualificationsC 145

The facility failed to ensure that one of three sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR) prior to employment. A review of the employee's record showed no documentation that an HCPR check had been completed before their hire date.

Other Staff QualificationsC 147

The provided text indicates the start of a deficiency regarding staff qualifications under regulation 10A NCAC 13G .0406(a)(7), though the specific findings for this tag were truncated in the provided document.

Jun 13, 2018Follow-up
Medication AdministrationC 330

The facility failed to ensure medications were administered according to physician orders. Specifically, Resident #2 was not receiving prescribed diclofenac sodium 1% gel, and clindamycin ph gel was being administered without a physician's order.

Jun 13, 2018Follow-up
Medication AdministrationC330

The facility failed to ensure medications were administered as ordered by a licensed prescribing practitioner. Specifically, Resident #2 did not receive diclofenac sodium 1% gel as ordered due to a failure to process the order, and clindamycin ph gel was being administered without a valid physician order.

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References & Resources

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