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Adult Family Home

Mary's House Family Care Home

Families consistently rate this highly — reviewers highlight compassionate and attentive staff. Schedule a visit to confirm the fit.

120 Cotton Cross Drive, Lexington, NC 272924 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.7/5

based on 12 Google reviews

5
4
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What this means for your family

This facility is an excellent choice for families seeking a personalized, home-like environment with high-quality meals and a clean setting. While the care is overwhelmingly praised, you should feel empowered to ask about their staff screening and background check processes during your tour.

Google Reviews

Google Reviews

12 reviews on Google
Families considering Mary's House can expect a warm, home-like environment characterized by highly attentive staff and personalized meal plans. Reviewers consistently praise the cleanliness of the facility and the compassionate, family-oriented care provided by the owner, Cheryl. While one reviewer raised a serious concern regarding the background of a specific caregiver, the overwhelming consensus highlights a safe and nurturing setting for seniors.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0Activities9.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and attentive staff
  • Clean and well-maintained facility
  • Personalized, nutritious home-cooked meals
  • Warm, home-like atmosphere
  • High level of personalized care

Concerns

  • Concerns regarding caregiver background/vetting

Rating Trends

Tap a year to see what changed

2345.02024(4)4.52025(8)

Distribution · 12 analyzed

5
11
4
0
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0
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1
1

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the home-cooked meals here; could you tell us more about how the menu is personalized for each resident's nutritional needs?
  • 2The atmosphere here seems so warm and home-like; how do the four residents typically interact and spend their afternoons together?
  • 3Since this is a smaller, intimate setting, what is your specific process for vetting and background-checking new caregivers before they join the team?
  • 4We noticed you take the time to respond to feedback from families; how do you typically incorporate family suggestions into the daily care routine?
  • 5In the event of a medical emergency during the night, what is the specific protocol for contacting doctors or transporting a resident to the hospital?
  • 6With the recent state inspections, what specific steps has the facility taken to ensure all care standards and safety regulations are being met?

Personalized based on this facility's data


Key Review Excerpts

The care, attention, and quality of care she received at Mary's house was excellent. From the moment she arrived, Cheryl and her staff made her (and us) feel comfortable and at ease.

Long-term resident's family · 2025★★★★★

The staff prepares great home cooked meals with snacks in between. Meals are even personalized for each resident in the case of allergies to the food or if a resident dislikes what is prepared

Local Guide · 2025★★★★★

My mother has been living at Mary’s House for going on three years now and they are just wonderful there! She is well cared for by an expert staff.

Long-term resident's family · 2024★★★★★
Source: 12 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

4total
8deficiencies
Oct 7, 2025Other
Nutrition and Food ServiceC 280

The facility failed to ensure water was served to each resident at each meal in addition to other beverages. During a lunch meal service observation, residents were served tea and juice, but no water was provided.

Medication DispositionC 362

The facility failed to ensure expired medications were stored separately from actively used medications. Observations revealed that bottles of apixaban and memantine, which had reached their discard dates, were still present in the resident's medication supply.

Oct 7, 2025Other
Nutrition and Food ServiceC 280

The facility failed to ensure water was served to each resident at each meal in addition to other beverages. During lunch service on 10/07/25, residents were served tea and juice, but no water was provided.

Medication DispositionC 362

The facility failed to ensure that expired medications were stored separately from actively used medications. Observations and reviews indicated that expired medications for one resident were not properly segregated until disposal.

Mar 10, 2021Routine
Housekeeping and FurnishingsC 077

The facility failed to ensure a current annual Environmental Health Sanitation Inspection was available for review. Additionally, the facility failed to follow a previous recommendation to install a thermometer in the refrigerator to monitor temperatures.

Fire Safety And Disaster PlanC 100

The facility failed to ensure that fire evacuation plans, including fire drills, were rehearsed at least four times per year as required by regulation.

Mar 10, 2021Routine
Housekeeping and FurnishingsC0771

The facility failed to ensure a current Environmental Health Sanitation Inspection was completed annually and available for review. Additionally, an inspection from 2019 lacked a total demerit score and a thermometer was missing from the kitchen refrigerator.

Fire Safety and Disaster PlanC100

The facility failed to conduct fire evacuation rehearsals at least four times annually. There was no fire inspection or safety report documented since October 2019, and staff were unaware of fire drill requirements or recent drill performance.

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References & Resources

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