Marquis Piedmont Post Acute Rehab
Strong Medicare quality ratings; families often praise friendly and attentive individual staff members. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
While some families report successful rehab outcomes, the recurring reports of neglect, medication errors, and administrative dishonesty are significant red flags. If you consider this facility, perform an unannounced visit during evening hours and specifically ask for their protocol regarding medication verification and pressure sore prevention.
Google Reviews
Google Reviews
36 reviews on Google“Marquis Piedmont Post Acute Rehab receives highly polarized feedback, with some patients praising individual staff members and successful rehabilitation outcomes, while others report severe neglect and administrative failures. Families frequently express deep concern regarding understaffing, poor communication, and inadequate medical oversight, particularly during night shifts and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive individual staff members
- Effective post-surgery rehabilitation therapy
- Professional and welcoming reception staff
- Clear discharge planning for some patients
Concerns
- Understaffing and slow response times (mentioned by 5 reviewers)
- Neglect and poor hygiene (bedsores, left on bedpans) (mentioned by 3 reviewers)
- Poor administrative communication and dishonesty (mentioned by 3 reviewers)
- Medication management errors and delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on post-acute rehabilitation, how do you ensure consistent staffing levels to support patients during peak recovery hours?
- 2I noticed your team is very active in responding to online feedback; how do you use that communication channel to address concerns regarding daily hygiene and resident care?
- 3Could you walk me through your current process for medication management to ensure that doses are administered accurately and on time?
- 4What specific steps are being taken to improve the dining experience and meal variety for residents?
- 5How does your team coordinate communication with families when there are changes in a resident's health status or care plan?
- 6What daily activities or social opportunities are available for residents to help them stay engaged while they are here for rehabilitation?
Personalized based on this facility's data
Key Review Excerpts
“The day workers are nice. But at night the workers are rude and less attentive. They gave my aunt her meds. When she asked what they were they told not to worry about it and just take them.”
“My grandma ended up getting released and her new care facility found a large bed sore on her and stool that had been left on her back for days! Don’t send your loved ones here!!!”
“They took great care of my father-in-law. They were thorough and provided a comprehensive plan for his discharge home. It was always easy to get ahold of someone to help with questions when we needed to call.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
7
measures
3
measures
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings of inadequate nursing staffing and poor care assistance in 2024. The facility shows recurring problems across fire safety systems, care planning, and medication management, with deficiencies appearing in multiple surveys from 2018 through 2024. While all violations have reported correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges families should carefully evaluate.
Dec 6, 2024Routine12
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 30, 2024Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 2, 2020Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Jul 11, 2018Routine8
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Marquis Piedmont Post Acute Rehab
for profit
Chain Affiliation
Marquis Companies
15 facilities nationwide
Chain avg rating: 4.0/5 · Rank 7 of 15
Ownership & Management
Owners
Marquis Companies I, INC
Owner · Organization
Fogg, Phillip
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit marquiscompanies.com
Medicare data downloads
Original nursing home datasets
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