Porthaven Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 40 Google reviews
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What this means for your family
While the facility receives praise for its therapy and professional coordination, the recent reports of delayed emergency responses and severe medical neglect are critical red flags. If you are considering this facility, we strongly recommend requesting their most recent state survey results and asking specifically about their protocols for patient monitoring and emergency escalation.
Google Reviews
Google Reviews
40 reviews on Google“Porthaven Post Acute presents a stark contrast between highly positive reviews from professional partners and recent, severe allegations from family members regarding patient safety. While many reviewers praise the new management and staff attentiveness, multiple families have reported critical incidents involving delayed emergency response, severe pressure ulcers, and allegations of neglect. Families should exercise extreme caution and conduct thorough due diligence given the serious nature of the negative reports.”
Quality Themes
Tap a score for detailsStrengths
- Professional and friendly nursing staff
- Effective rehabilitation therapy team
- Responsive and communicative management
- Strong coordination with healthcare partners
Concerns
- Delayed emergency response to patient injuries (mentioned by 2 reviewers)
- Severe neglect leading to life-threatening medical issues (e.g., stage 4 bedsores) (mentioned by 2 reviewers)
- Facility overcrowding and lack of privacy (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your management team is quite active in responding to feedback online; how do you use that family input to improve daily operations?
- 2Given the facility's size and capacity, what specific measures are in place to ensure residents receive personalized attention and maintain their privacy?
- 3What is your protocol for monitoring skin integrity and preventing pressure injuries, especially for residents who require assistance with mobility?
- 4Can you walk me through your process for managing and administering medications to ensure accuracy and timely delivery?
- 5In the event of an urgent medical change or an injury, what is the exact chain of communication to ensure family members are notified immediately?
- 6What steps are you taking to enhance the dining experience and nutritional variety for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mother was admitted and on her first night, she called for assistance to use the restroom—no one came. She fell, fracturing her sternum and three ribs, and the facility waited eight hours before calling an ambulance.”
“My brother freshly paralyzed chest down was sent here, had close to no care. They let a stage 4 bedsore develope (Which means flesh so rotted that it's down to and showing bone) and mass infection.”
“The therapy team did a great job in helping him get back on his feet. I have to stay our family was pleased and thankful for the care he received there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints that triggered 34 of 57 total deficiencies, raising serious concerns about resident protection from abuse and neglect, nursing staffing adequacy, and safety hazards. The facility has faced multiple abuse/neglect violations across several years, including a severe incident in 2024, alongside recurring issues with insufficient nursing staff and accident prevention. While all deficiencies show correction dates, the persistent pattern of family complaints suggests ongoing care quality problems that warrant careful consideration.
Dec 8, 2025Routine9
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 7, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 9, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 30, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 16, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
Apr 9, 2025
$10,166
Fine
Jan 4, 2024
$25,604
Fine
Jan 4, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Porthaven Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 198 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit porthavenpa.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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