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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 41 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Porthaven Post Acute has a middle-range Medicare overall rating. Strengths include professional and friendly nursing staff. Some reviewers note concerns about delayed emergency response to patient injuries (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Porthaven Post Acute presents a stark contrast between highly positive reviews from professional partners and recent, severe allegations from family members regarding patient safety. While many reviewers praise the new management and staff attentiveness, multiple families have reported critical incidents involving delayed emergency response, severe pressure ulcers, and allegations of neglect. Families should exercise extreme caution and conduct thorough due diligence given the serious nature of the negative reports.
Quality Themes
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Concerns
Rating Trends
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Distribution · 43 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“My mother was admitted and on her first night, she called for assistance to use the restroom—no one came. She fell, fracturing her sternum and three ribs, and the facility waited eight hours before calling an ambulance.”
“My brother freshly paralyzed chest down was sent here, had close to no care. They let a stage 4 bedsore develope (Which means flesh so rotted that it's down to and showing bone) and mass infection.”
“The therapy team did a great job in helping him get back on his feet. I have to stay our family was pleased and thankful for the care he received there.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have repeatedly filed complaints that triggered 34 of 57 total deficiencies, raising serious concerns about resident protection from abuse and neglect, nursing staffing adequacy, and safety hazards. The facility has faced multiple abuse/neglect violations across several years, including a severe incident in 2024, alongside recurring issues with insufficient nursing staff and accident prevention. While all deficiencies show correction dates, the persistent pattern of family complaints suggests ongoing care quality problems that warrant careful consideration.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Apr 9, 2025
$10,166
Fine
Jan 4, 2024
$8,018
Fine
Jan 4, 2024
$25,604
Porthaven Post Acute
for profit
Pacs Group
274 facilities nationwide
Chain avg rating: 2.9/5 · Rank 198 of 260
Key personnel
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Medicare Care Compare
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Google Reviews
41 reviews from families & visitors
Official Website
Visit porthavenpa.com
Medicare data downloads
Original nursing home datasets
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