Marquis Newberg
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
This facility has a history of strong rehabilitation outcomes and compassionate nursing staff, but recent reports indicate a concerning decline in care standards. Families should be highly cautious and specifically ask about current staffing ratios and how the facility manages pain medication and toileting needs during weekends and off-hours.
Google Reviews
Google Reviews
21 reviews on Google“Marquis Newberg receives polarized feedback, with many families praising the nursing and therapy staff for their genuine care and dedication to patient recovery. However, recent reviews highlight significant concerns regarding staffing shortages, delayed response times for basic needs like pain medication and toileting, and inconsistent administrative support. While some families have had excellent experiences, others report traumatic neglect during their stay.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective physical and occupational therapy
- Helpful and proactive administration
- Strong rapport between staff and long-term residents
Concerns
- Slow response times to call lights resulting in falls or accidents (mentioned by 2 reviewers)
- Understaffing leading to delayed medication and care (mentioned by 2 reviewers)
- Poor quality of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility having 54 residents, how do you ensure that staff are able to respond promptly to call lights and urgent requests throughout the day?
- 2I noticed that medication management is a key focus area; could you walk me through your process for ensuring timely and accurate medication administration for residents?
- 3We understand that dining is an important part of daily life; what steps are you taking to improve the variety and quality of the meal options provided to residents?
- 4Given the strong rapport your staff builds with long-term residents, how do you facilitate communication with families to keep us updated on our loved one's care and daily well-being?
- 5How do you balance your staffing levels to ensure that residents receive consistent attention and support, especially during peak times like shift changes or mealtimes?
- 6What kind of daily activities or social programs do you have in place to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My wife's grandmother came here with a broken hip last year and is back walking again at the age of 97! So much thanks to all of the wonderful staff from the kitchen to administration, CNAs, nurses and therapists.”
“She has to wait hours for pain meds that were due hours earlier then they brush her off and say sorry were short staffed. All the while she is crying in bed in so much pain.”
“The Nurses and assistants were caring and knowledgeable. In fact, some even shed a tear when my mom left, they had grown to care for her so much.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with a long-term catheter
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Marquis Newberg has concerning recent deficiencies from January 2026 with no correction plans for emergency preparedness and fire safety issues. Families filed complaints in 2024 regarding staff notification of resident incidents and nursing competency. The facility has recurring problems with care planning, nursing staffing, and fire safety across multiple surveys, though most past issues were eventually corrected.
Jan 16, 2026Routine6
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2024Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Feb 26, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jun 16, 2023Routine9
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Ownership & Operations
Who Operates This Facility
Marquis Newberg
for profit
Chain Affiliation
Marquis Companies
15 facilities nationwide
Chain avg rating: 4.0/5 · Rank 6 of 15 (Best)
Ownership & Management
Owners
Marquis Companies I, INC
Owner · Organization
Fogg, Phillip
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit marquiscompanies.com
Medicare data downloads
Original nursing home datasets
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