Chehalem Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 117 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (27 vs median 9.0)
Bottom 25% in OR · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PACS GROUP chain · $54,581 in fines
What this means for your family
While the facility has seen significant praise for its rehab therapy and recent management improvements, families should be aware of persistent reports regarding slow call-light response times and communication barriers. We recommend visiting in person to observe staff-to-resident interaction and asking specifically about their policy for family communication during off-hours.
Google Reviews
Google Reviews
117 reviews on Google“Chehalem Post Acute presents a polarized experience, with many recent reviews praising new management and specific staff members for their kindness and attentiveness. However, a significant number of reviewers report serious concerns regarding communication, slow response times to call lights, and unprofessional conduct by staff during sensitive times like end-of-life care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing staff
- Effective physical and occupational therapy teams
- Recent improvements under new management
- Activities director noted for personal engagement
Concerns
- Slow or unresponsive call light system (mentioned by 5 reviewers)
- Difficulty reaching residents or staff by phone (mentioned by 4 reviewers)
- Unprofessional or rude communication with family members (mentioned by 6 reviewers)
- Chronic understaffing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 121 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has been under new management recently; what specific changes or improvements have you implemented to enhance the resident experience?
- 2Communication is so important to us—what is the most reliable way for families to reach staff or get updates on their loved one’s daily progress?
- 3We’ve heard wonderful things about the activities director; could you walk us through a typical week of social engagement and how you encourage residents to participate?
- 4Regarding the call light system, what is your internal protocol for ensuring resident requests are addressed in a timely manner?
- 5Given the recent focus on care quality, how does your team coordinate between nursing and therapy to ensure medication management and health needs are handled consistently?
- 6We appreciate that you actively engage with online feedback; how does the leadership team use family input to address concerns and improve daily operations?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and caregivers were kind, patient, and attentive. The therapy team worked with encouragement and professionalism, helping my loved one make steady progress while always keeping us informed.”
“My husband transferred here after 5 days of ICU followed by 2 weeks+ in hospital. He needed considerable help -- physical therapy, occupational therapy, speech therapy. He has made remarkable progress at Chehalem Post Acute.”
“The staff was rude. Insulting. Not professional. They decided to ensure a dieing man would be alone as he passed. All for no meaningful reason.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
8
measures
6
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with a long-term catheter
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chehalem Post Acute has significant ongoing issues with families frequently filing complaints that trigger inspections, particularly around safety hazards and accident prevention, nursing staff adequacy, and medication management. The facility shows recurring problems with protecting residents from accidents, maintaining sufficient nursing coverage, and proper drug handling across multiple surveys from 2022-2025. While all deficiencies show correction dates, the pattern of repeat violations in core care areas suggests persistent operational challenges.
Jan 15, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 13, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Mar 28, 2025Routine27
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 28, 2025Complaint18
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jan 7, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 19, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 7, 2025
$14,788
Fine
Dec 4, 2023
$39,793
Ownership & Operations
Who Operates This Facility
Chehalem Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 257 of 260 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
117 reviews from families & visitors
Official Website
Visit chehalempa.com
Medicare data downloads
Original nursing home datasets
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