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Nursing HomeMedicaid Investigative

Chehalem Post Acute

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1900 E. Fulton Street, Newberg, OR 9713284 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 117 Google reviews

5
4
3
2
1
Chehalem Post Acute Nursing Home in Newberg, OR — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (27 vs median 9.0)

Bottom 25% in OR · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PACS GROUP chain · $54,581 in fines

Source: Medicare data

What this means for your family

While the facility has seen significant praise for its rehab therapy and recent management improvements, families should be aware of persistent reports regarding slow call-light response times and communication barriers. We recommend visiting in person to observe staff-to-resident interaction and asking specifically about their policy for family communication during off-hours.

Google Reviews

Google Reviews

117 reviews on Google
Chehalem Post Acute presents a polarized experience, with many recent reviews praising new management and specific staff members for their kindness and attentiveness. However, a significant number of reviewers report serious concerns regarding communication, slow response times to call lights, and unprofessional conduct by staff during sensitive times like end-of-life care.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0Activities8.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Dedicated and compassionate nursing staff
  • Effective physical and occupational therapy teams
  • Recent improvements under new management
  • Activities director noted for personal engagement

Concerns

  • Slow or unresponsive call light system (mentioned by 5 reviewers)
  • Difficulty reaching residents or staff by phone (mentioned by 4 reviewers)
  • Unprofessional or rude communication with family members (mentioned by 6 reviewers)
  • Chronic understaffing (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'20(2)'22(6)'24(2)'26(10)

Distribution · 121 analyzed

5
83
4
6
3
0
2
3
1
29
40 reviews posted between Aug 21, 2025Aug 23, 2025 · 40 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has been under new management recently; what specific changes or improvements have you implemented to enhance the resident experience?
  • 2Communication is so important to us—what is the most reliable way for families to reach staff or get updates on their loved one’s daily progress?
  • 3We’ve heard wonderful things about the activities director; could you walk us through a typical week of social engagement and how you encourage residents to participate?
  • 4Regarding the call light system, what is your internal protocol for ensuring resident requests are addressed in a timely manner?
  • 5Given the recent focus on care quality, how does your team coordinate between nursing and therapy to ensure medication management and health needs are handled consistently?
  • 6We appreciate that you actively engage with online feedback; how does the leadership team use family input to address concerns and improve daily operations?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff and caregivers were kind, patient, and attentive. The therapy team worked with encouragement and professionalism, helping my loved one make steady progress while always keeping us informed.

Long-term resident's family · 2025★★★★★

My husband transferred here after 5 days of ICU followed by 2 weeks+ in hospital. He needed considerable help -- physical therapy, occupational therapy, speech therapy. He has made remarkable progress at Chehalem Post Acute.

Spouse of resident · 2025★★★★★

The staff was rude. Insulting. Not professional. They decided to ensure a dieing man would be alone as he passed. All for no meaningful reason.

Friend of resident · 2025☆☆☆☆
Source: 117 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.25hrs
33%
Registered nurses for medical care
Total Nursing
4.60hrs
OK
All nurses + aides combined
Staff Turnover
70%
Lower is better (< 30% = good)
RN Turnover
89%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

3

measures

Worse Than Avg

8

measures

Mixed Results

6

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility11.9%
Mixed vs Avgs
Here
11.9%
US
19.5%
OR
12.5%
Yamhill
10.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.6%
Mixed vs Avgs
Here
16.6%
US
15.3%
OR
22.5%
Yamhill
15.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.4%
Worse than Avg
Here
24.4%
US
19.4%
OR
22.1%
Yamhill
24.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.9%
Mixed vs Avgs
Here
9.9%
US
12.1%
OR
4.9%
Yamhill
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.0%
Worse than Avg
Here
17.0%
US
15.5%
OR
14.0%
Yamhill
13.1%
🩺

Residents with a long-term catheter

↓ Lower is better
This Facility4.6%
Worse than Avg
Here
4.6%
US
0.9%
OR
1.6%
Yamhill
2.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.3%
Worse than Avg
Here
51.3%
US
79.8%
OR
81.2%
Yamhill
77.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility57.0%
Worse than Avg
Here
57.0%
US
81.8%
OR
85.5%
Yamhill
74.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.7%
Worse than Avg
Here
3.7%
US
1.6%
OR
1.5%
Yamhill
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

27deficiencies
2penalties
Well above state avg (10.4)
35 complaint-triggered
$54,581 in fines

Chehalem Post Acute has significant ongoing issues with families frequently filing complaints that trigger inspections, particularly around safety hazards and accident prevention, nursing staff adequacy, and medication management. The facility shows recurring problems with protecting residents from accidents, maintaining sufficient nursing coverage, and proper drug handling across multiple surveys from 2022-2025. While all deficiencies show correction dates, the pattern of repeat violations in core care areas suggests persistent operational challenges.

Jan 15, 2026Complaint
2
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Aug 13, 2025Complaint
1
0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Mar 28, 2025Routine
27
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0111Potential for harm · WidespreadCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0500Potential for harm · WidespreadCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0791Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 28, 2025Complaint
18
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0882Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Jan 7, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 19, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Federal Penalties

Fine

Jan 7, 2025

$14,788

Fine

Dec 4, 2023

$39,793

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chehalem Post Acute

Organization Type

for profit

Chain Affiliation

Chain Name

Pacs Group

Chain Size

280 facilities nationwide

Chain avg rating: 2.9/5 · Rank 257 of 260 (Worst)

Ownership & Management

Key personnel

Truist Bank5% or Greater Security InterestApt, FrederickManagerJergensen, JoshuaManagerMitchell, JohnManagerMorris, ChristopherManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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