Mar Vista Country Villa Healthcare & Wellness
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 13.0)
- High RN turnover (67%)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · $101,032 in fines · Abuse citation
What this means for your family
This facility offers a clean environment and many friendly staff members, which can be wonderful for rehabilitation and social engagement. However, you must be extremely vigilant regarding the security of personal belongings and closely monitor medical responsiveness, as multiple families have reported theft and delayed care.
Google Reviews
Google Reviews
44 reviews on Google“Families may find comfort in the facility's clean environment and the many staff members who are described as friendly and professional. However, there are serious, recurring allegations regarding theft of personal belongings, medical negligence, and unresponsive nursing staff during critical moments.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and courteous administrative staff
- Supportive environment for music therapy and social engagement
- Large and beautiful outdoor space
Concerns
- Theft of personal belongings and items (mentioned by 2 reviewers)
- Unresponsive nursing staff and slow call button response (mentioned by 2 reviewers)
- Poor food quality and unseasoned meals (mentioned by 2 reviewers)
- Medical negligence and equipment errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the recent updates to your care protocols, what specific steps are being taken to improve the staffing levels and ensure consistent care for every resident?
- 2How does the nursing team manage medical emergencies or sudden changes in health during the overnight hours?
- 3What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with each other?
- 4I noticed the facility is very responsive to feedback; how does the administration involve families in the process of addressing care concerns or facility improvements?
- 5What is your process for ensuring that all medical needs and care plans are strictly followed, especially when it comes to managing recent inspection findings?
- 6Can you tell me more about how the staff interacts with residents during meal times to create a warm, family-like atmosphere?
Personalized based on this facility's data
Key Review Excerpts
“I want to express my deepest gratitude for the exceptional care and support provided by your rehabilitation facility during my father’s stay in late 2024. The experience and assistance he and our entire family received was instrumental in his journey toward recovery”
“The staff is friendly and very supportive. I had a great experience and the music therapy session went wonderfully all the patients enjoy singing and listening to music and playing music.”
“You need to stay in your room otherwise your items are taken, clothes, hats,books, TV control,pens, pencils, food, and personal care items.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with repeated safety violations and numerous family complaints that triggered inspections. The facility struggles most with accident prevention and safety supervision, nursing staffing adequacy, and medication management. While most deficiencies have been corrected, the persistent recurrence of safety issues—particularly accident hazards cited multiple times across different complaint investigations—suggests ongoing challenges in maintaining consistent safety standards that families should carefully consider before visiting.
Mar 12, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 30, 2026Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nov 6, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Aug 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 1, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 29, 2025Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jul 1, 2025
$17,852
Fine
Jun 5, 2024
$33,248
Fine
Feb 2, 2024
$10,232
Fine
Sep 26, 2023
$35,237
Ownership & Operations
Who Operates This Facility
Mar Vista Country Villa Healthcare & Wellness
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.2/5 · Rank 7 of 16
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit cvmarvistanc.com
Medicare data downloads
Original nursing home datasets
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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