Culver West Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 45 Google reviews
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What this means for your family
Culver West Health Center falls in the middle range of Medicare quality ratings. This means baseline standards are met, but there is room for improvement. Strengths include dedicated frontline nursing staff who build relationships with residents and families, with specific nurses like lisa, kevin, and ruel mentioned by name. Some reviewers note concerns about chronic problem with missing resident belongings including clothing, shoes, and personal items, with management reportedly refusing to address theft issues. A personal tour and conversation with current residents' families will give you the best picture of daily life here.
Google Reviews
Google Reviews
45 reviews on Google“Culver West appears to be a facility with stark contrasts - families report genuinely caring frontline staff and clean facilities, but significant concerns about management responsiveness, missing belongings, and potential medication issues. The positive experiences seem genuine, but the detailed negative reviews raise serious red flags about oversight and accountability.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated frontline nursing staff who build relationships with residents and families, with specific nurses like Lisa, Kevin, and Ruel mentioned by name
- Clean, modern facility with spacious layout and electronic check-in system
- Strong physical rehabilitation program with dedicated, encouraging therapy staff
- Good quality food that residents enjoy, with multiple mentions of excellent meals
- Compassionate care from CNAs and charge nurses who treat residents with respect and attend to basic needs
- Professional, welcoming front desk staff who greet visitors warmly
Concerns
- Chronic problem with missing resident belongings including clothing, shoes, and personal items, with management reportedly refusing to address theft issues
- Unresponsive administration - directors who don't return calls or show basic compassion during family crises
- Serious allegations of medication diversion and inadequate pain management by nursing staff
- Understaffing issues, particularly during evening hours, with patients left unattended
- Limited physician availability with one doctor covering multiple facilities
- Reports of patients developing bedsores and infections due to inadequate care
- Staff smoking near patients with lung conditions, showing poor judgment
Rating Trends
Distribution · 49 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on physical rehabilitation, how do the therapy staff coordinate with the nursing team to ensure residents stay active throughout the rest of the day?
- 2With the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance during the evening and overnight hours?
- 3I understand that medication management is a priority; could you walk me through your oversight process for medication administration and how you ensure pain management needs are consistently met?
- 4How does the administration handle concerns regarding personal belongings, and what steps are taken to ensure items are tracked and secured for residents?
- 5Since communication is vital for families, what is the standard process for reaching the administration or a physician if we have urgent questions regarding our loved one's care?
- 6I've heard wonderful things about the food quality here; how do you incorporate resident feedback into the menu planning to keep daily dining engaging?
Personalized based on this facility's data
Key Review Excerpts
“My mother's belongings have continuously disappeared, from her clothing, shoes and blanket... I was told that the Director stated that it is not within the facility's policy to replace lost items”
“these 'nurses' were obviously stealing painkillers, pilfering and diverting medication. Talking to other patients, I found I was not the only victim”
“My family and I are happy with the care my grandma is receiving! My grandma has repeatedly assured me that the staff treat her with respect and attend to her basic needs”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has accumulated 97 deficiencies across 15 surveys, with families filing 23 complaints that triggered inspections. The most frequent issues involve fire safety systems, food service and nutrition, and resident rights and treatment. Problems persist across multiple surveys, particularly with call systems, fire safety equipment, and accommodation of resident needs and preferences, suggesting ongoing operational challenges despite reported corrections.
Mar 18, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Jan 8, 2026Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
May 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
May 2, 2025Routine23
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jan 20, 2025Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Sep 18, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Sep 15, 2023
$117,037
Ownership & Operations
Who Operates This Facility
Culver West Health Center
for profit
Ownership & Management
Owners
Culver West Health Center LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit culverwest.com
Medicare data downloads
Original nursing home datasets
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