Manor, the
Strong Medicare quality ratings; families often praise compassionate individual nursing staff. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
This facility has several highly skilled nurses and a well-regarded dining service, but the frequency of reports regarding neglect and medical errors is alarming. If you choose this facility, you must implement a rigorous advocacy plan to monitor hygiene, medication, and nighttime staffing levels personally.
Google Reviews
Google Reviews
28 reviews on Google“Families should exercise extreme caution, as many reviewers report severe safety concerns including medical negligence, medication errors, and failure to provide basic hygiene. While some individuals praise specific nursing staff and the food quality, there is a recurring pattern of reports regarding understaffing, poor communication from management, and inadequate monitoring of residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Quality food and kitchen operations
- Effective physical therapy team
- Cleanliness of certain patient rooms
Concerns
- Severe neglect regarding hygiene and toileting (mentioned by 3 reviewers)
- Inadequate staffing levels, especially on weekends (mentioned by 3 reviewers)
- Poor management communication and oversight (mentioned by 2 reviewers)
- Risk of facility-acquired infections (VRE/Covid) (mentioned by 2 reviewers)
- Medication errors and mismanagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your nursing staff and the kitchen team; could you tell us more about how the dining experience is structured for residents?
- 2How does the facility manage medication administration and oversight to ensure everything is handled accurately, especially during shift changes?
- 3What specific protocols are in place to maintain high standards of hygiene and personal care for residents, particularly during the weekends?
- 4With the recent focus on improving communication, what is the best way for our family to stay updated on our loved one's daily care and any changes in their health?
- 5How does the physical therapy team work with residents to help them maintain their mobility and independence?
- 6What steps does the facility take to manage infection control and keep the environment safe for everyone?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are fantastic, but the management needs to do their jobs. It seems like they are overbooked and understaffed.”
“They left my sick mother on a toilet for 5 hours. Aside from 2 very wonderful compassionate aids. My mother told me she didn't feel safe at night as some of the night aids were nasty.”
“The manor is nothing to look at and needs a major face list, however the nursing care is better than any other facility my dad has been in.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Manor has 19 deficiencies across three surveys, with all issues reportedly corrected by the facility. Fire safety and smoke control problems appear most frequently, followed by medication management and care planning issues. While fire safety deficiencies recurred across multiple surveys (2021 and 2025), the facility has provided correction dates for all violations, suggesting ongoing efforts to address regulatory compliance concerns.
Jun 24, 2025Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Dec 21, 2023Routine1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jul 27, 2021Routine4
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Manor, the
nonprofit
Ownership & Management
Owners
Atlantic Health System
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit themanorhealth-rehab.com
Medicare data downloads
Original nursing home datasets
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