Manor Hills
Limited public data on Manor Hills. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 12 Google reviews
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What this means for your family
This facility shows a concerning downward trend in food quality and cleanliness following a change in ownership. While the memory care staff has been praised in the past, you should prioritize an in-person visit to inspect the facility's hygiene and interview current staff regarding recent turnover.
Google Reviews
Google Reviews
12 reviews analyzed“Families should exercise significant caution as recent reviews indicate a decline in quality following a change in ownership. While some long-term residents previously received excellent memory care and communication, recent feedback highlights serious concerns regarding cleanliness, food quality, and staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate memory care staff
- Excellent family communication (historical)
- Friendly resident community
Concerns
- Decline in cleanliness and facility maintenance (mentioned by 2 reviewers)
- Poor food quality and nutritional concerns (mentioned by 3 reviewers)
- Staffing turnover and attitude issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have shared how much they appreciate the communication from your team in the past; what is your current process for keeping families updated on their loved one's daily well-being?
- 2Could you walk us through a typical daily menu and explain how the dining team ensures meals are both nutritious and appealing for the residents?
- 3What recent steps has the facility taken regarding building maintenance and upkeep to ensure the environment stays fresh and clean for the residents?
- 4With the memory care team being such a strength here, how do you specifically tailor daily activities and engagement to support residents with cognitive needs?
- 5How is the current staffing structure set up to ensure consistent, friendly care, and how do you manage transitions when new team members join?
- 6In the event of a medical emergency or a sudden change in health during the night, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My father was at the Memory Care Unit in Manor Hills for well over a year. He was given wonderful care every day by a dedicated staff. Family members visited him often and always found that his personal hygiene and dietary needs were met each day.”
“Great residents and excellent staff. The staff cares deeply and goes above and beyond for residents.”
“Not the place it was when Joe owned it. It's dirty the carpet in sitting room frayed. The furniture is worn and dirty. The food used to be great and no not so much.”
Ownership & Operations
Who Operates This Facility
Manor Hills INC.
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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