Highland Park Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise warm, compassionate, and attentive nursing staff. Still worth an in-person visit.
based on 88 Google reviews
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What this means for your family
Highland Park is highly regarded for its compassionate staff and effective physical therapy programs, making it a strong candidate for rehabilitation. However, because of a recent report regarding medication management and communication, we strongly advise families to ask for a clear plan on how medical concerns are escalated and addressed during off-hours.
Google Reviews
Google Reviews
88 reviews analyzed“Highland Park Rehabilitation and Nursing Center is widely praised by families and patients for its compassionate, attentive, and friendly staff who often treat residents like family. While the facility is noted as being somewhat dated, the quality of care, physical therapy, and daily activities consistently receive high marks. One critical review raised serious concerns regarding medical management and communication, which the administration reportedly addressed directly.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive nursing staff
- Effective and dedicated physical therapy team
- Welcoming and family-oriented atmosphere
- Consistent and engaging daily activities
Concerns
- Medical management and communication failures (mentioned by 2 reviewers)
- Administrative staff friction/management issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong focus on physical therapy, how do you integrate those sessions into the daily activity schedule to ensure residents stay engaged?
- 2I noticed that medication management is a key area of focus for your team; could you walk me through the protocol for ensuring accuracy and timely administration for new residents?
- 3With a 5-star health inspection rating, how do you maintain such high standards of care while managing the current staffing levels?
- 4I appreciate that your team actively engages with feedback online; how do you handle communication between the administrative staff and families when a concern or medical question arises?
- 5Since family-oriented atmosphere is a highlight here, what opportunities are there for us to be involved in the daily life and social events of our loved one?
- 6How does your nursing team coordinate with outside physicians to ensure that medical management remains consistent and transparent for family members?
Personalized based on this facility's data
Key Review Excerpts
“The staff are wonderful, especially the head nurses, physical therapist and concierge. However my Father has been in the facility for 16 days. He was not given his regular meds after several days and times of asking staff to speak with the doctor.”
“My mom was there for a week and I have never met more compassionate and caring staff members to a facility in all the years through my mom’s troubles.”
“The physical therapy there was recommended by my surgeon, and for good reason, they are the best! Pulled me through a difficult situation and actually made it fun.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Park Rehabilitation shows a pattern of recurring fire safety and electrical system deficiencies across all three surveys, with issues like sprinkler maintenance and backup power appearing multiple times. One family filed a complaint about medication management in 2024. While all deficiencies have correction dates, the repeated fire safety violations suggest ongoing maintenance challenges that families should discuss during visits.
Apr 26, 2024Routine6
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Apr 26, 2024Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Apr 1, 2022Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 21, 2019Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Aug 7, 2023
$1,764
Fine
Jul 17, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Highland Park Rehabilitation and Nursing Center
for profit
Chain Affiliation
Upstate Services Group
17 facilities nationwide
Chain avg rating: 1.9/5 · Rank 1 of 16 (Best)
Ownership & Management
Owners
Koenig, Uri
Owner
Steif, Efraim
Owner
Camerota, David
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
88 reviews from families & visitors
Official Website
Visit highlandparkrehab.com
Medicare data downloads
Original nursing home datasets
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