Nursing Home

Manor at Elfindale, the

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

1707 West Elfindale Street, Fassnight · Springfield, MO 65807|100 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 30 Google reviews

(417) 831-2273 Directions Website

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What this means for your family

The Manor at Elfindale is highly regarded for its long-term and memory care, offering a clean and compassionate environment. However, families should be aware of potential hurdles regarding admission criteria and inconsistent communication during short-term rehab stays. We recommend explicitly asking about the facility's process for coordinating discharge and home health orders to avoid the gaps in care noted by recent reviewers.

Google Reviews

30 reviews on Google

“The Manor at Elfindale receives polarized feedback, with many families praising the compassionate, high-quality long-term care and clean environment. However, significant concerns exist regarding administrative transparency, admission denials for complex cases, and poor communication during rehabilitation stays.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Clean and well-maintained facility
Strong long-term care reputation
Professional and approachable care teams

Concerns

Admission denials based on perceived care complexity or liability (mentioned by 3 reviewers)
Poor communication from administration and medical staff (mentioned by 3 reviewers)
Inadequate or delayed rehabilitation therapy services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 32 analyzed

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We are so impressed by your 5-star CMS ratings for staffing and health inspections; how do you ensure that level of care remains consistent for every resident?
2How does the administration ensure that families are kept closely informed about any changes in a resident's medical status or daily care plan?
3If a resident requires intensive rehabilitation or physical therapy, how do you coordinate those services to ensure they receive timely care?
4What is your process for evaluating new admissions to ensure that the facility can safely and effectively meet a resident's specific medical complexities?
5Can you tell us about the daily activities and social programs available to help residents stay engaged and connected with the community?
6In the event of a medical emergency during the night or over a weekend, what is the protocol for notifying the family and providing immediate care?

Personalized based on this facility's data

Key Review Excerpts

“We have had experience with the other top rated nursing homes in Springfield and this was by far the best Patient and patients family experience we had.”

Long-term care family member · 2017★★☆☆☆

“The staff is responsive, caring, professional, and approachable in every aspect. The therapists are amazing and really know how to customize treatment plans for each patient.”

Short-term rehab family member · 2019★★★★★

“My issues were with horrible communication by everyone assisting our mother. We asked for and did not receive any communication and had to chase down every update.”

Rehab patient's family · 2022★★☆☆☆

Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.57hrs

77%

Registered nurses for medical care

Total Nursing

4.45hrs

All nurses + aides combined

Staff Turnover

39%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.7%

Better than Avg

Here

99.7%

93.4%

84.4%

Greene

87.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

12.1%

16.7%

Greene

12.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility13.3%

Better than Avg

Here

13.3%

19.5%

25.4%

Greene

27.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility13.0%

Better than Avg

Here

13.0%

15.5%

23.6%

Greene

17.1%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility98.8%

Better than Avg

Here

98.8%

95.5%

90.9%

Greene

95.5%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility20.8%

Worse than Avg

Here

20.8%

15.3%

18.9%

Greene

14.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

81.8%

65.9%

Greene

76.6%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility89.2%

Better than Avg

Here

89.2%

79.8%

63.5%

Greene

72.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.9%

Mixed vs Avgs

Here

1.9%

1.6%

2.2%

Greene

2.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies

Near state avg (12.0)

The Manor at Elfindale has 9 federal deficiencies across 2 surveys, with all issues corrected by the facility. The most recurring problems involve fire safety systems (sprinklers, alarms, smoke barriers) and appeared in both 2021 and 2024 inspections. Other noted issues included resident safety protocols, reporting procedures for suspected abuse or neglect, and food safety standards, all from the 2021 survey and subsequently addressed.

Nov 17, 2025Routine10 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Feb 2, 2024Routine4 findings

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

Dec 3, 2021Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0500Potential for harm · PatternCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Manor at Elfindale, the

Organization Type

nonprofit

Chain Affiliation

Chain Name

Vetter Senior Living

Chain Size

22 facilities nationwide

Chain avg rating: 4.3/5 · Rank 4 of 22 (Best)

Ownership & Management

Owners

Vetter Senior Living

Owner · Organization

100%

Key personnel

Dahlberg, ThomasContracted Managing EmployeeGould, MatthewContracted Managing EmployeeStuhr, BrianContracted Managing EmployeeVanekeren, GlennContracted Managing EmployeeVetter, EldoraContracted Managing Employee

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(417) 831-2273

elfindaleretirement.com

1707 West Elfindale Street

Springfield, MO 65807

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

30 reviews from families & visitors

Official Website

Visit elfindaleretirement.com

Medicare data downloads

Original nursing home datasets

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