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Nursing HomeMedicaid

Majestic Care of New Haven

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1201 Daly Drive, New Haven, IN 46774109 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 70 Google reviews

5
4
3
2
1

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What this means for your family

While recent reviews suggest that new management and renovations are improving the facility's environment and therapy services, the history of severe neglect and communication failures remains a significant red flag. If you consider this facility, we strongly recommend unannounced visits during off-hours (nights and weekends) to verify that basic hygiene and call-light response standards are being met.

Google Reviews

Google Reviews

70 reviews on Google
Majestic Care of New Haven presents a stark divide in reviewer experiences, with recent positive feedback highlighting improvements in management, facility renovations, and therapy services. However, long-term and critical reviews describe severe, recurring issues including neglect, poor hygiene, unresponsive staff, and concerns regarding resident safety and medical oversight.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean3.0Activities8.0Meds2.0MemoryN/AComms2.0Value2.0

Strengths

  • Highly regarded therapy department
  • Recent facility renovations and upgrades
  • Active and engaging activities program
  • VA-certified facility

Concerns

  • Neglect and poor hygiene (e.g., residents left in soiled bedding) (mentioned by 7 reviewers)
  • Slow or non-existent response to call lights and requests (mentioned by 5 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
  • Staff rudeness or unprofessional behavior (mentioned by 4 reviewers)
  • Theft of personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(1)'20(1)'22(4)'24(11)'26(2)

Distribution · 64 analyzed

5
39
4
4
3
0
2
0
1
21
13 reviews posted between Jul 9, 2025Jul 11, 2025 · 13 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your therapy department is highly regarded; how do you integrate those services into the daily routine for residents who need extra support?
  • 2Given the recent renovations to the facility, what specific updates have been made to improve the living environment and comfort for residents?
  • 3What is your current protocol for ensuring call lights are answered promptly, and how is that monitored during different shifts?
  • 4I see that you are very active in responding to feedback online; how do you ensure that same level of responsiveness when families have urgent concerns or need updates on their loved one's care?
  • 5Could you walk me through your process for maintaining hygiene and room cleanliness, especially during busy times of the day?
  • 6As a VA-certified facility, how do you tailor your care and activities to meet the unique needs and experiences of your veteran residents?

Personalized based on this facility's data


Key Review Excerpts

My dad had a stroke and was there to recover. During the night he pulled out his catheter and peed his bed. When his roommate told the staff, they took my Dad’s sheet and left him there. No catheter, no sheet, left him laying in a pee-soaked bed.

Long-term resident's family · 2024☆☆☆☆

The facility and staff are making the facility better. They are repainting rooms and the hallways. They have a new ice machine after the first was broke on south nurses station. Much better CNAs things are really improving.

Visitor/Family · 2024★★★★

My father Bobby called me at 4am today 11/2/2025 very upset because he needed cleaned up from his chair and the 3rd shift staff wouldn't do it. I drove from kendallville (where I live) to new haven , an hour drive and when I arrived my dad still hadn't been cleaned up.

Long-term resident's family · 2025☆☆☆☆
Source: 70 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
3.16hrs
77%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility64.8%
Worse than Avg
Here
64.8%
US
12.1%
IN
24.8%
Allen
18.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
14.4%
IN
11.4%
Allen
12.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
15.3%
IN
13.0%
Allen
12.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.7%
Better than Avg
Here
5.7%
US
15.4%
IN
13.6%
Allen
13.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.0%
Better than Avg
Here
15.0%
US
19.5%
IN
23.5%
Allen
20.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.0%
Worse than Avg
Here
26.0%
US
19.4%
IN
23.8%
Allen
24.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility89.7%
Better than Avg
Here
89.7%
US
81.8%
IN
81.5%
Allen
80.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IN
1.3%
Allen
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Above state avg (7.6)
6 complaint-triggered

This facility has significant ongoing issues, with families filing at least 8 complaint reports that triggered federal investigations. The most persistent problems involve medication management, resident care quality, and safety systems like fire protection and emergency preparedness. While all deficiencies show correction dates, many core issues recur across multiple surveys, including medication labeling problems appearing in four separate inspections and treatment care issues spanning from 2023 to 2026, suggesting systemic challenges that families should carefully consider.

Jan 9, 2026Routine
14
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0300Potential for harm · WidespreadCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0865Potential for harm · PatternCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Apr 2, 2025Complaint
1
0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Jan 27, 2025Routine
6
0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0753Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

Jun 14, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 8, 2024Routine
20
0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0300Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Aug 31, 2023Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Majestic Care of New Haven

Organization Type

for profit

Chain Affiliation

Chain Name

Majestic Care

Chain Size

35 facilities nationwide

Chain avg rating: 2.6/5 · Rank 27 of 34

Ownership & Management

Owners

Marx, David

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Borne-Bauman, CandiceManaging Control - Governing BodyFlueckiger, RussellManaging Control - Governing BodyLehman, ScottManaging Control - Governing BodyMacklin, LarryManaging Control - Governing BodyMcintire, DavidManaging Control - Governing Body
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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