Mainegeneral Rehab & Long Term Care - Gray Birch
Strong Medicare quality ratings; families often praise compassionate nursing staff. Still worth an in-person visit.
based on 5 Google reviews

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What this means for your family
Given the conflicting reports, it is essential to conduct a thorough tour and ask specific questions about how the facility tracks and verifies medication administration. While some families have had excellent experiences with the rehab team, you should ensure that your loved one's care plan includes clear protocols for communication between nursing shifts.
Google Reviews
Google Reviews
5 reviews on Google“Reviews for Gray Birch are highly polarized, ranging from praise for compassionate care to severe warnings regarding medication management and communication. While some families report excellent outcomes and a dedicated staff, others have raised significant concerns about the consistency of nursing care and adherence to medical regimens.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing staff
- Effective rehabilitation outcomes
- Supportive environment for recovery
Concerns
- Inconsistent medication administration and poor communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Gray Birch has a 4-star staffing rating, how do you ensure that communication remains consistent and proactive between the nursing team and family members?
- 2Could you walk me through the specific protocols in place for medication administration to ensure accuracy and timely delivery for residents?
- 3With the facility's strong focus on rehabilitation outcomes, how do you integrate those therapeutic goals into the daily social and recreational activities for residents?
- 4In the event of a sudden change in a resident's health status, what is your process for notifying the family and coordinating with their primary care physician?
- 5How does your team work to maintain a supportive and compassionate environment while managing the complexities of long-term care for all 77 residents?
- 6What steps are being taken to address recent feedback regarding administrative communication to ensure families feel well-informed about their loved one's care plan?
Personalized based on this facility's data
Key Review Excerpts
“The nursing care was not up to basic standers, there was no consistency in dispensing medications or communication between each other.”
“Thank you for giving my mother some of the finest compassionate care My family has ever witnessed. The staff at this facility gave my mother a very positive experience and got her back to her fullest potential quickly.”
“They have a very good staff love them all.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 27 deficiencies across recent surveys, with families filing complaints that triggered investigations into resident protection and medical records. The most recurring issues involve care planning problems, building safety violations (blocked exits, fire doors), and infection control failures. While all deficiencies show correction dates, the pattern of repeated problems across multiple surveys in care planning and safety suggests ongoing operational challenges families should investigate during visits.
Jan 14, 2026Routine9
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 7, 2024Routine14
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 22, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 24, 2023Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Federal Penalties
Fine
May 24, 2023
$9,770
Ownership & Operations
Who Operates This Facility
Mainegeneral Rehab & Long Term Care - Gray Birch
nonprofit
Ownership & Management
Owners
Mainegeneral Health
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit mainegeneral.org
Medicare data downloads
Original nursing home datasets
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