Mainegeneral Rehab & Long Term Care - Glenridge
Strong Medicare quality ratings; families often praise compassionate and sincere nursing staff. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
While some families report compassionate end-of-life care, the facility has received serious allegations regarding staffing levels and patient safety. We strongly recommend that you visit during off-hours, observe the ratio of staff to residents, and ask management specifically about their protocols for patient supervision and incident reporting.
Google Reviews
Google Reviews
14 reviews on Google“MaineGeneral Rehab & Long Term Care - Glenridge receives highly polarized feedback, with some families praising the compassionate nursing staff and others reporting severe neglect and administrative failures. While some visitors appreciate the dedicated care provided during end-of-life stays, multiple reviewers have raised alarming concerns regarding staffing shortages, poor facility oversight, and inadequate patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and sincere nursing staff
- Dedicated care for end-of-life residents
- Helpful communication for some families
Concerns
- Significant staffing shortages leading to neglect (mentioned by 3 reviewers)
- Poor administrative oversight and management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 125 residents, how do you ensure consistent, personalized attention for each resident throughout all shifts?
- 2I noticed some feedback regarding medication management; could you walk me through your current process for tracking and administering medications to ensure accuracy?
- 3With the current focus on end-of-life care, what specific support systems or specialized training do your staff members receive to provide compassionate care during those transitions?
- 4How does your leadership team stay actively involved in daily operations to ensure that administrative oversight remains strong and responsive to family needs?
- 5What does a typical daily activity schedule look like to keep residents engaged, and how do you tailor these programs for those in memory care?
- 6How do you manage staffing levels during peak hours to ensure that residents' basic needs for cleanliness and timely assistance are consistently met?
Personalized based on this facility's data
Key Review Excerpts
“There is no way around it, this kind of work is HARD, but we always felt the staff and nurses did their very best. I felt like their staffing numbers were really good- and they treated my dad kindly.”
“It's sad because there are caring, nurturing staff at Glenridge, just not enough of them. The administration is useless. My mom's 2 years there have been a pill-pushing, neglectful nightmare.”
“My dad was given the best care , lots of humility and sincerity beyond belief. Nursing staff was exceptional in all areas , my family was very grateful as my dad is now in heaven .”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
MaineGeneral Rehab & Long Term Care - Glenridge shows a pattern of building safety and fire protection deficiencies that have persisted across multiple surveys, with the most recent inspection in January 2025 citing issues with emergency exits, smoke barriers, and infection control. The facility also had recurring problems with daily care assistance and care planning. While all deficiencies have correction dates, the repeated building safety violations may be concerning for families considering this facility.
Jan 9, 2025Routine12
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Oct 5, 2022Routine2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Feb 20, 2020Routine4
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Ownership & Operations
Who Operates This Facility
Mainegeneral Rehab & Long Term Care - Glenridge
nonprofit
Ownership & Management
Owners
Mainegeneral Health
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit mainegeneral.org
Medicare data downloads
Original nursing home datasets
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