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Strong Medicare quality ratings; public reviewers often praise compassionate and sincere nursing staff. Still worth an in-person visit.
based on 15 Google reviews
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Mainegeneral Rehab & Long Term Care - Glenridge has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and sincere nursing staff and dedicated care for end-of-life residents. Review the component ratings and current source records before deciding.
MaineGeneral Rehab & Long Term Care - Glenridge receives highly polarized feedback, with some families praising the compassionate nursing staff and others reporting severe neglect and administrative failures. While some visitors appreciate the dedicated care provided during end-of-life stays, multiple reviewers have raised alarming concerns regarding staffing shortages, poor facility oversight, and inadequate patient safety.
Quality Themes
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Rating Trends
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Distribution · 15 analyzed
Personalized based on this facility's data
Key Review Excerpts
“There is no way around it, this kind of work is HARD, but we always felt the staff and nurses did their very best. I felt like their staffing numbers were really good- and they treated my dad kindly.”
“It's sad because there are caring, nurturing staff at Glenridge, just not enough of them. The administration is useless. My mom's 2 years there have been a pill-pushing, neglectful nightmare.”
“My dad was given the best care , lots of humility and sincerity beyond belief. Nursing staff was exceptional in all areas , my family was very grateful as my dad is now in heaven .”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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5
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4
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Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
MaineGeneral Rehab & Long Term Care - Glenridge shows a pattern of building safety and fire protection deficiencies that have persisted across multiple surveys, with the most recent inspection in January 2025 citing issues with emergency exits, smoke barriers, and infection control. The facility also had recurring problems with daily care assistance and care planning. While all deficiencies have correction dates, the repeated building safety violations may be concerning for families considering this facility.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mainegeneral Rehab & Long Term Care - Glenridge
nonprofit
Owners
Mainegeneral Health
Owner · Organization
Key personnel
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