Maine Veterans Home - Augusta
Strong Medicare quality ratings; families often praise compassionate and respectful end-of-life care. Still worth an in-person visit.
based on 20 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate, veteran-focused care and professional nursing staff. Because recent reviews are sparse and lack descriptive detail, we recommend scheduling an in-person tour to observe current staffing levels and daily operations firsthand.
Google Reviews
Google Reviews
20 reviews on Google“Maine Veterans Home in Augusta is highly regarded for its compassionate, respectful, and professional care of veterans, with many families highlighting the deep emotional support provided during end-of-life care. While the facility receives consistent praise for its staff's kindness and dedication, the lack of detailed recent feedback makes it difficult to assess current operational standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and respectful end-of-life care
- Professional and attentive nursing staff
- Strong sense of community and veteran appreciation
- High staff-to-resident ratio mentioned by visitors
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong focus on veteran appreciation, what specific daily activities or community events are organized to honor the residents' service backgrounds?
- 2With a 4/5 rating in health inspections, could you walk us through the steps the facility has taken to address the most recent state-identified deficiencies?
- 3I noticed the facility has a very high staffing rating; how does this translate into the daily one-on-one time and personalized attention my loved one will receive?
- 4Since the facility has a 3.9 Google rating, how do you actively listen to family feedback and ensure that concerns are addressed promptly and transparently?
- 5How does your nursing team handle medical emergencies or sudden changes in health, and how quickly are family members typically notified during these situations?
- 6What is your approach to end-of-life care, and how do you ensure that residents and their families feel supported and respected during those sensitive times?
Personalized based on this facility's data
Key Review Excerpts
“My dad spent his final two weeks at this home and they treated him with such kindness and respect. The nurses were so professional and patient with him.”
“My 91 yr old father-in-law was cared for with such kindness, dignity, and contagious joy during his stay here following a second hip replacement surgery. The nurses, CNA's, and LCSW were out of this world!”
“The staff is amazing, they take care of my stepfather with so much love and respect words can't describe they love I have for the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows ongoing patterns of deficiencies across building safety, resident rights, and care planning that persist across multiple surveys. The most recurring issues involve fire safety and building egress problems, resident rights violations including treatment consent and family notification, and inadequate care planning. While all deficiencies have correction dates, the repeated nature of similar problems across three years suggests systemic challenges with maintaining standards consistently.
Nov 18, 2025Routine12
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 23, 2024Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 26, 2023Routine7
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Ownership & Operations
Who Operates This Facility
Maine Veterans Home - Augusta
nonprofit
Chain Affiliation
Maine Veterans' Home
5 facilities nationwide
Chain avg rating: 4.2/5 · Rank 3 of 5 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Official Website
Visit mainevets.org
Medicare data downloads
Original nursing home datasets
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