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Nursing HomeMedicaid Top Rated

Maine Veterans Home - Augusta

Strong Medicare quality ratings; families often praise compassionate and respectful end-of-life care. Still worth an in-person visit.

35 Heroes Way, Augusta, ME 04330108 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 20 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for its compassionate, veteran-focused care and professional nursing staff. Because recent reviews are sparse and lack descriptive detail, we recommend scheduling an in-person tour to observe current staffing levels and daily operations firsthand.

Google Reviews

Google Reviews

20 reviews on Google
Maine Veterans Home in Augusta is highly regarded for its compassionate, respectful, and professional care of veterans, with many families highlighting the deep emotional support provided during end-of-life care. While the facility receives consistent praise for its staff's kindness and dedication, the lack of detailed recent feedback makes it difficult to assess current operational standards.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate and respectful end-of-life care
  • Professional and attentive nursing staff
  • Strong sense of community and veteran appreciation
  • High staff-to-resident ratio mentioned by visitors

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(4)'23(1)'25(4)'26(3)

Distribution · 20 analyzed

5
14
4
1
3
0
2
1
1
4

How They Respond to Reviews

25%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's strong focus on veteran appreciation, what specific daily activities or community events are organized to honor the residents' service backgrounds?
  • 2With a 4/5 rating in health inspections, could you walk us through the steps the facility has taken to address the most recent state-identified deficiencies?
  • 3I noticed the facility has a very high staffing rating; how does this translate into the daily one-on-one time and personalized attention my loved one will receive?
  • 4Since the facility has a 3.9 Google rating, how do you actively listen to family feedback and ensure that concerns are addressed promptly and transparently?
  • 5How does your nursing team handle medical emergencies or sudden changes in health, and how quickly are family members typically notified during these situations?
  • 6What is your approach to end-of-life care, and how do you ensure that residents and their families feel supported and respected during those sensitive times?

Personalized based on this facility's data


Key Review Excerpts

My dad spent his final two weeks at this home and they treated him with such kindness and respect. The nurses were so professional and patient with him.

Family member of deceased resident · 2017★★★★★

My 91 yr old father-in-law was cared for with such kindness, dignity, and contagious joy during his stay here following a second hip replacement surgery. The nurses, CNA's, and LCSW were out of this world!

Family member of rehab patient · 2018★★★★★

The staff is amazing, they take care of my stepfather with so much love and respect words can't describe they love I have for the staff.

Family member of resident · 2019★★★★★
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.72hrs
OK
Registered nurses for medical care
Total Nursing
6.84hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
12.1%
ME
11.2%
Kennebec
17.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.0%
Worse than Avg
Here
32.0%
US
19.4%
ME
29.2%
Kennebec
27.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
14.4%
ME
25.3%
Kennebec
24.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.3%
Better than Avg
Here
8.3%
US
19.5%
ME
17.3%
Kennebec
18.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility88.0%
Worse than Avg
Here
88.0%
US
95.5%
ME
95.5%
Kennebec
96.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.2%
Mixed vs Avgs
Here
23.2%
US
15.3%
ME
26.9%
Kennebec
24.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
79.7%
ME
74.5%
Kennebec
82.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.1%
Worse than Avg
Here
55.1%
US
81.8%
ME
71.7%
Kennebec
84.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
ME
1.3%
Kennebec
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (11.3)

This facility shows ongoing patterns of deficiencies across building safety, resident rights, and care planning that persist across multiple surveys. The most recurring issues involve fire safety and building egress problems, resident rights violations including treatment consent and family notification, and inadequate care planning. While all deficiencies have correction dates, the repeated nature of similar problems across three years suggests systemic challenges with maintaining standards consistently.

Nov 18, 2025Routine
12
0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Oct 23, 2024Routine
8
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jan 26, 2023Routine
7
0232Potential for harm · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maine Veterans Home - Augusta

Organization Type

nonprofit

Chain Affiliation

Chain Name

Maine Veterans' Home

Chain Size

5 facilities nationwide

Chain avg rating: 4.2/5 · Rank 3 of 5 (Best)

Ownership & Management

Key personnel

Armstrong, AngelaOfficer / DirectorBrawn, ChristineOfficer / DirectorBurr, HeatherOfficer / DirectorCollins, SamuelOfficer / DirectorGardner, ChristopherOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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