Magnolia Post Acute Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 132 Google reviews

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What this means for your family
This facility is an excellent choice for rehabilitation, as the physical therapy team is consistently rated as top-tier. However, families should remain vigilant regarding medication schedules and call light responsiveness, as several reviewers have reported delays in essential care.
Google Reviews
Google Reviews
132 reviews on Google“Families considering Magnolia Post Acute Care will find a facility highly praised for its exceptional physical therapy team and compassionate nursing staff. While many reviewers highlight a clean and welcoming environment, there are serious, recurring allegations regarding medication delays, unresponsive call lights, and inconsistent hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy departments
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Professional and helpful maintenance and administrative staff
Concerns
- Unresponsive call lights and slow staff response times (mentioned by 5 reviewers)
- Delays or issues with medication administration (mentioned by 4 reviewers)
- Unprofessional or rude behavior from specific administrative/social work staff (mentioned by 3 reviewers)
- Issues with facility cleanliness or unpleasant odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 134 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing specific family members or staff mentioned. For negative reviews, the owner uses a professional, non-defensive tone that prioritizes investigation and direct communication.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy departments; could you tell us more about how those teams work with residents?
- 2What specific steps are in place to ensure that medication is administered accurately and on a consistent schedule?
- 3How does the nursing team manage call lights to ensure that residents receive timely assistance when they press them?
- 4Could you describe the daily dining experience and what kind of meal variety is offered to the residents?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?
- 6What kind of social activities or daily outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department is excellent. They are all caring, understanding in all of the different ailments from all kinds of different patients.”
“They are going to put makeup on for her and do her hair and celebrate with sugarless ice Cream on her 90th birthday next week!”
“My friend was denied medical attention by Magnolia, after calling 911. I had to threaten to have the place shut down before they'd let the paramedics help him.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of family-filed complaints, with 14 complaint-triggered deficiencies including serious issues like resident abuse and neglect that have recurred as recently as December 2025. The main problem areas are resident protection from abuse and neglect, care planning, and medication management, with abuse-related violations appearing multiple times across different years, suggesting ongoing rather than isolated issues.
Dec 11, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 29, 2025Routine9
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 22, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 30, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 13, 2024Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
May 24, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Dec 11, 2025
$117,475
Ownership & Operations
Who Operates This Facility
Magnolia Post Acute Care
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 183 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
132 reviews from families & visitors
Official Website
Visit magnoliapostacute.com
Medicare data downloads
Original nursing home datasets
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