Magnolia Gardens Convalescent Hospital
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 27 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (25 vs median 13.0)
Below average in CA · Critically understaffed (RN) · No penalties on record
What this means for your family
This facility offers exceptional physical therapy and nursing care that has significantly helped many residents recover. However, you must closely monitor the responsiveness of the staff to call buttons, as multiple families have reported dangerous delays in assistance. We recommend visiting during off-hours to personally verify that staff are attentive to patient needs.
Google Reviews
Google Reviews
27 reviews on Google“Families may find comfort in the facility's highly praised physical therapy and nursing staff, which several reviewers describe as exceptional and compassionate. However, there are serious, recurring reports of staff unresponsiveness to call buttons and poor communication regarding patient needs. Prospective families should be aware of conflicting reports regarding the quality of care and the ability of staff to respond to emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate physical therapy team
- Attentive and caring nursing staff
- Welcoming and helpful administrative staff
- Diverse and plentiful resident activities
Concerns
- Unresponsive staff to call buttons/assistance requests (mentioned by 3 reviewers)
- Poor communication and difficulty reaching the facility by phone (mentioned by 2 reviewers)
- Subpar food quality (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain mobility?
- 2With the variety of activities mentioned by others, what does a typical weekly schedule look like for residents here?
- 3How do you ensure that staff are able to respond quickly to call buttons and assistance requests, especially during busy night shifts?
- 4What is your process for communicating important medical updates or changes in condition to family members?
- 5How would you describe the dining experience here, and are there ways for residents to provide feedback on the meal quality?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff were amazing. My mom's nurse, Maria, was a gem. Maris made my mom's stay there a positive and enjoyable experience.”
“I have been a patient here at Magnolia Gardens for the last four months and I must say that I have received the best of care in my recovery. The Nurses here have been just outstanding with me in particular, Nurse Pam, Nurse Gigi, Nurse Hortencia and Nurse Jennifer.”
“No physical therapy and nurses don’t respond when the patient pushes the button for assistance leading to injuries. Do not leave your loved ones here.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
2
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have frequently filed complaints triggering 32 of 78 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with medication management, care planning, and resident rights that persist across multiple surveys despite reported corrections. While all deficiencies have correction dates, the pattern of repeated issues in the same areas suggests systemic challenges in maintaining consistent standards of care.
Apr 9, 2026Routine24
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Jul 29, 2025Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jun 18, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 12, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
May 21, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 13, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Ownership & Operations
Who Operates This Facility
Magnolia Gardens Convalescent Hospital
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 18 of 38
Ownership & Management
Owners
Libby Care Center LLC
Owner · Organization
The Aaron Friedman Group a Business Assets Trust
Owner (parent company) · Organization
The Ira David Friedman Group a Business Assets Trust
Owner (parent company) · Organization
Friedman, Aaron
Owner (parent company)
Devorah Danziger Group a Business Assets Trust
Owner (parent company) · Organization
Elka Kaplan Group a Business Assets Trust
Owner (parent company) · Organization
Esther Hoff Group a Business Assets Trust
Owner (parent company) · Organization
Mordechai Notis Group a Business Assets Trust
Owner (parent company) · Organization
Rachel Notis Group a Business Assets Trust
Owner (parent company) · Organization
Sarah Dunner Group a Business Assets Trust
Owner (parent company) · Organization
Yehoshua Notis Group a Business Assets Trust
Owner (parent company) · Organization
Yisroel Notis Group a Business Assets Trust
Owner (parent company) · Organization
Friedman, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Klavan, Rachel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lehmann, Libby
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Notis, Shmuel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit magnoliagardensnh.com
Medicare data downloads
Original nursing home datasets
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