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Nursing HomeMedicaid Investigative

Magnolia Gardens Convalescent Hospital

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

17922 San Fernando Mission Rd, Granada Hills · Granada Hills, CA 9134499 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 27 Google reviews

5
4
3
2
1
Magnolia Gardens Convalescent Hospital Nursing Home in Granada Hills, CA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (25 vs median 13.0)

Below average in CA · Critically understaffed (RN) · No penalties on record

Source: Medicare data

What this means for your family

This facility offers exceptional physical therapy and nursing care that has significantly helped many residents recover. However, you must closely monitor the responsiveness of the staff to call buttons, as multiple families have reported dangerous delays in assistance. We recommend visiting during off-hours to personally verify that staff are attentive to patient needs.

Google Reviews

Google Reviews

27 reviews on Google
Families may find comfort in the facility's highly praised physical therapy and nursing staff, which several reviewers describe as exceptional and compassionate. However, there are serious, recurring reports of staff unresponsiveness to call buttons and poor communication regarding patient needs. Prospective families should be aware of conflicting reports regarding the quality of care and the ability of staff to respond to emergencies.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean5.0Activities5.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate physical therapy team
  • Attentive and caring nursing staff
  • Welcoming and helpful administrative staff
  • Diverse and plentiful resident activities

Concerns

  • Unresponsive staff to call buttons/assistance requests (mentioned by 3 reviewers)
  • Poor communication and difficulty reaching the facility by phone (mentioned by 2 reviewers)
  • Subpar food quality (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'18(6)'20(4)'22(3)'24(2)'26(4)

Distribution · 27 analyzed

5
15
4
2
3
0
2
0
1
10

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team; could you tell us more about how they work with residents to maintain mobility?
  • 2With the variety of activities mentioned by others, what does a typical weekly schedule look like for residents here?
  • 3How do you ensure that staff are able to respond quickly to call buttons and assistance requests, especially during busy night shifts?
  • 4What is your process for communicating important medical updates or changes in condition to family members?
  • 5How would you describe the dining experience here, and are there ways for residents to provide feedback on the meal quality?
  • 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The nurses and staff were amazing. My mom's nurse, Maria, was a gem. Maris made my mom's stay there a positive and enjoyable experience.

Long-term resident's family · 2024★★★★★

I have been a patient here at Magnolia Gardens for the last four months and I must say that I have received the best of care in my recovery. The Nurses here have been just outstanding with me in particular, Nurse Pam, Nurse Gigi, Nurse Hortencia and Nurse Jennifer.

Rehab patient · 2019★★★★★

No physical therapy and nurses don’t respond when the patient pushes the button for assistance leading to injuries. Do not leave your loved ones here.

Patient's family · 2025☆☆☆☆
Source: 27 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
50%
Registered nurses for medical care
Total Nursing
3.82hrs
93%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

7

measures

Worse Than Avg

2

measures

Mixed Results

8

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Los angeles
9.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility11.0%
Worse than Avg
Here
11.0%
US
5.3%
CA
4.1%
Los angeles
4.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.5%
Mixed vs Avgs
Here
13.5%
US
19.5%
CA
13.7%
Los angeles
10.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.5%
Mixed vs Avgs
Here
15.5%
US
19.4%
CA
10.7%
Los angeles
9.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
Los angeles
97.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.6%
Mixed vs Avgs
Here
89.6%
US
79.8%
CA
93.2%
Los angeles
92.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.3%
Mixed vs Avgs
Here
87.3%
US
81.8%
CA
94.2%
Los angeles
94.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

28deficiencies
Well above state avg (15.4)
30 complaint-triggered

Families have frequently filed complaints triggering 32 of 78 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems with medication management, care planning, and resident rights that persist across multiple surveys despite reported corrections. While all deficiencies have correction dates, the pattern of repeated issues in the same areas suggests systemic challenges in maintaining consistent standards of care.

Apr 9, 2026Routine
24
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0837Potential for harm · PatternCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Jul 29, 2025Complaint
4
0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Jun 18, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 12, 2025Complaint
2
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

May 21, 2025Complaint
3
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

May 13, 2025Complaint
1
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Magnolia Gardens Convalescent Hospital

Organization Type

for profit

Chain Affiliation

Chain Name

Longwood Management Corporation

Chain Size

38 facilities nationwide

Chain avg rating: 2.2/5 · Rank 18 of 38

Ownership & Management

Owners

Libby Care Center LLC

Owner · Organization

100%

The Aaron Friedman Group a Business Assets Trust

Owner (parent company) · Organization

20%

The Ira David Friedman Group a Business Assets Trust

Owner (parent company) · Organization

20%

Friedman, Aaron

Owner (parent company)

33%

Devorah Danziger Group a Business Assets Trust

Owner (parent company) · Organization

Elka Kaplan Group a Business Assets Trust

Owner (parent company) · Organization

Esther Hoff Group a Business Assets Trust

Owner (parent company) · Organization

Mordechai Notis Group a Business Assets Trust

Owner (parent company) · Organization

Rachel Notis Group a Business Assets Trust

Owner (parent company) · Organization

Sarah Dunner Group a Business Assets Trust

Owner (parent company) · Organization

Yehoshua Notis Group a Business Assets Trust

Owner (parent company) · Organization

Yisroel Notis Group a Business Assets Trust

Owner (parent company) · Organization

Friedman, Aaron

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Klavan, Rachel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Lehmann, Libby

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Notis, Shmuel

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Friedman, IraOfficer / DirectorFriedman, IraOfficer / DirectorKlavan, JoshuaManagerLortkipanidze, KhatunaManagerMichail, JamesManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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