Casitas Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (30 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Low staff turnover (stable workforce) · Below chain average · No penalties on record
What this means for your family
This facility is a strong option for short-term physical or occupational therapy, with several families reporting excellent rehabilitation outcomes. However, you must closely monitor nursing responsiveness and medication schedules, as multiple reviewers have documented significant failures in these areas.
Google Reviews
Google Reviews
39 reviews on Google“Families seeking rehabilitation services may find success here, as several reviewers praise the physical and occupational therapy programs. However, there are significant and recurring reports of poor cleanliness, unpleasant odors, and serious concerns regarding staff responsiveness to call lights and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Kind and attentive social services/intake staff
- Professional rehabilitation-focused care
- Cleanliness in recently remodeled areas
Concerns
- Unresponsive staff to call lights/alarms (mentioned by 3 reviewers)
- Unpleasant facility odors and cleanliness issues (mentioned by 3 reviewers)
- Inconsistent medication administration (mentioned by 2 reviewers)
- Staff using cell phones during work hours (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some of the recent renovations look great; how do you ensure the cleanliness and upkeep of the older sections of the facility are maintained to that same standard?
- 2With the focus on rehabilitation here, how do the physical and occupational therapists work with residents to help them regain their independence?
- 3How do you manage the call light system to ensure that staff can respond quickly to residents' needs, especially during busy shifts?
- 4Could you tell me more about the meal service and how you ensure nutrition and dining quality are consistent for every resident?
- 5What specific protocols do you have in place to ensure medication administration is always accurate and timely?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My grandfather was placed at casitas for short term physical therapy and occupational therapy needs and is now home. I felt it was necessary to post about this place, because before he was admitted I was genuinely concerned about this place based on the review. Fortunately, our experience was wonderful.”
“The place was dirty, staff was not helpful. The nurse came and turned off my alarm without helping me. I had to go back to ER to get help.”
“My grandma is happy here and i know it’s because they care. Thank you casita’s family <3”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Casitas Care Center has significant quality concerns with families filing numerous complaint reports and 78 deficiencies across recent surveys. The facility repeatedly struggles with care planning, medication management, and infection control, with these same issues appearing across multiple inspections from 2021 through 2025. While the facility corrects violations when cited, the persistent pattern of recurring problems in core care areas suggests ongoing operational challenges that warrant careful consideration during any visit.
Mar 26, 2026Routine16
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 16, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jan 12, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 13, 2025Complaint1
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Apr 25, 2025Complaint5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Apr 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Casitas Care Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 25 of 31
Ownership & Management
Owners
Kirkside Facilities Operations LLC
Owner · Organization
Ksnf II LLC
Owner (parent company) · Organization
Ksnf LLC
Owner (parent company) · Organization
Smedra, Ira
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit casitascarecenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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