Madonna Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (4 vs median 2.0)
Bottom 25% in KY · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in COMMONSPIRIT HEALTH chain · $181,278 in fines
What this means for your family
Madonna Manor offers a beautiful campus and excellent independent living and rehab therapy, making it a strong candidate for those specific needs. However, families considering skilled nursing should be extremely cautious; multiple reports of neglect and hygiene issues suggest you must be prepared to provide daily oversight and advocacy for your loved one.
Google Reviews
Google Reviews
50 reviews on Google“Madonna Manor presents a stark divide in experiences, with high praise for its independent living and rehab therapy services, contrasted by severe, recurring complaints regarding skilled nursing care. Families frequently report significant neglect in basic hygiene, medication delays, and chronic understaffing in the nursing units. While the campus is described as beautiful and well-maintained, the inconsistency in care quality for high-need residents is a major point of concern.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and facilities
- Highly regarded physical and occupational therapy teams
- Strong, engaging independent living community
- Compassionate and responsive staff in specific departments
Concerns
- Chronic understaffing leading to slow call-light response times (mentioned by 7 reviewers)
- Neglect of basic hygiene (incontinence care, bathing, clothing changes) (mentioned by 5 reviewers)
- Significant delays or errors in medication administration (mentioned by 4 reviewers)
- Cold or poor quality food service in skilled nursing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that the campus is so beautiful and well-maintained, how do you ensure that the same level of attention to detail is applied to the daily hygiene and personal care routines of residents in the skilled nursing wing?
- 2I noticed that your therapy teams are highly regarded; how do you coordinate their work with the nursing staff to ensure that medication administration and recovery schedules remain consistent throughout the day?
- 3With some families expressing concerns about response times to call lights, what specific protocols or staffing adjustments are currently in place to ensure residents receive timely assistance when they need it?
- 4I see that you are active in responding to feedback online; how do you use that input to improve the quality of meal services and the dining experience for those in skilled nursing?
- 5Since your independent living community is so vibrant, what opportunities are there for residents in skilled nursing to participate in those social activities or interact with the broader campus community?
- 6Could you walk me through your current process for medication management and how you verify that dosages are administered accurately and on schedule for residents with complex needs?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother who was bed bound was at Madonna Manor. I’m not sure about the other departments where she was is absolutely horrible. It was so bad I had to purchase an Alexa so I could see my grandmother when we weren’t there with her.”
“He has been there almost 1 year. We are not happy with his care there. We pay 15k a month and I clean his room and do most of his personal care. He was found today with a saturated bed and clothing unchanged for 5 days.”
“The staff provided amazing care and encouraged her to work towards her goals. My mother-in-law had a lot of complicated illnesses that eventually took her life, but staff were communicative, compassionate, and collaborated with outside providers.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
8
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Residents vaccinated for the flu
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Madonna Manor has a concerning pattern of complaints filed by families, with 12 complaint-triggered deficiencies across recent surveys. The most recurring issues involve resident rights violations (including failure to notify families of incidents), medication management problems, and care planning deficiencies. While the facility has corrected most violations, the consistent complaints about basic care standards and communication warrant careful consideration during any visit.
Dec 5, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Aug 23, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 27, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Jan 3, 2025Complaint8
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 23, 2024Routine6
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 23, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Aug 23, 2025
$19,145
Fine
Jan 3, 2025
$162,133
Ownership & Operations
Who Operates This Facility
Madonna Manor
nonprofit
Chain Affiliation
Commonspirit Health
19 facilities nationwide
Chain avg rating: 3.0/5 · Rank 15 of 19 (Worst)
Ownership & Management
Owners
Chi Living Communities
Owner · Organization
Commonspirit Health
Owner (parent company) · Organization
Sylvania Franciscan Health
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit chilivingcommunities.org
Medicare data downloads
Original nursing home datasets
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