Brookside Healthcare Center
Strong Medicare quality ratings; families often praise attentive short-term rehab therapy. Still worth an in-person visit.
based on 55 Google reviews

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What this means for your family
While some families report success with short-term rehab, the recurring, severe reports of neglect and communication failures are deeply concerning. If you consider this facility, we strongly recommend unannounced visits, verifying staffing ratios, and speaking directly with current residents' families rather than relying on administrative tours.
Google Reviews
Google Reviews
55 reviews on Google“Brookside Healthcare Center receives highly polarized feedback, with some families praising the rehab therapy and specific staff members, while others report severe neglect, poor communication, and hygiene issues. Critical concerns include understaffing, difficulty reaching administration by phone, and reports of residents being left in unsafe or unsanitary conditions. Potential families should be aware of the stark contrast between positive experiences with individual staff and recurring reports of systemic failures.”
Quality Themes
Tap a score for detailsStrengths
- Attentive short-term rehab therapy
- Specific staff members noted for warmth and helpfulness
- Cleanliness in common areas (noted by some)
- Seamless admission process for some families
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Poor communication and inability to reach staff by phone (mentioned by 7 reviewers)
- Unsanitary conditions and hygiene neglect (mentioned by 6 reviewers)
- Allegations of billing fraud and financial exploitation (mentioned by 4 reviewers)
- Medication errors or failure to administer meds (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how attentive the rehab therapy team is; how does that level of care transition into long-term daily support for residents?
- 2How do you ensure that communication remains consistent and easy for family members to maintain with the nursing staff and administration?
- 3What specific protocols are in place to ensure medication is administered accurately and on schedule every day?
- 4Could you tell us more about the dining experience and how the facility is working to enhance the variety and quality of the meals provided?
- 5What kind of daily activities or social events are organized to keep residents engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“He was being called "Carl" and other names. The name tag on the room entrance said a different name entirely. His dentures had ten days worth of dried glue in them, had never been cleaned, and didn't even fit in his mouth correctly.”
“Within 7 hours, she had to be rushed back to Christ because she couldn't breathe and no one would come to help her. If it weren't for another patient trying to reach 911, she wouldn't be alive right now.”
“The therapy department was very attentive and really pushed him. He’s currently back home in his own apartment doing well and if we ever need a placement again, Brookside would be the choice all over again.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Brookside Healthcare Center shows a pattern of recurring deficiencies across fire safety systems, medication management, and nutritional services that have persisted across multiple surveys from 2019 to 2025. The facility has had issues with fire alarm maintenance, emergency equipment, dietary planning, and pharmacy oversight that appear repeatedly despite corrections. While all deficiencies show correction dates, the recurring nature suggests ongoing challenges with maintaining compliance standards.
Apr 17, 2025Routine7
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 27, 2022Routine19
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nov 26, 2019Routine13
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
Brookside Healthcare Center
for profit
Chain Affiliation
Health Care Facility Management, LLC
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
Ct Operations Holdco LLC
Owner · Organization
Cobalt I Irrevocable Trust
Owner (parent company) · Organization
Cobalt II Irrevocable Trust
Owner (parent company) · Organization
Cobalt III Irrevocable Trust
Owner (parent company) · Organization
Cobalt IV Irrevocable Trust
Owner (parent company) · Organization
Ct Healthcare Holdings LLC
Owner (parent company) · Organization
Minority Report LLC
Owner (parent company) · Organization
Toledo Hc Holdings LLC
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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