Macomb Post Acute Care Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 16 Google reviews
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What this means for your family
While the facility has a capable therapy department for short-term rehab, the recent surge in negative reports regarding safety, hygiene, and administrative communication is concerning. We strongly advise families to conduct an unannounced visit and speak directly with current residents' families before making a decision.
Google Reviews
Google Reviews
16 reviews on Google“Macomb Post Acute Care Center receives highly polarized feedback, with some families praising the therapy department and admission process while others report severe neglect and staffing shortages. Multiple reviewers have expressed deep concerns regarding resident safety, including incidents of falls and poor hygiene, as well as significant difficulties in communicating with staff. Potential families should be aware of these recurring reports of understaffing and administrative unresponsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Responsive admission coordination
- Compassionate individual staff members
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Difficulty reaching staff via phone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that physical and occupational therapy are highlighted as strengths here; how do you integrate these services into a resident's daily routine?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance when they call for help?
- 3Communication is very important to our family; what is the best way for us to stay in touch with the nursing team, and how do you ensure calls are returned promptly?
- 4I see that cleanliness and dining are areas you are working to improve; could you walk me through the current schedule for housekeeping and how you manage the meal service experience?
- 5How does your team handle medical emergencies or sudden changes in a resident's health, especially during evening or weekend hours?
- 6Since activities and engagement are a priority for us, could you share what a typical week of social programming looks like for residents?
Personalized based on this facility's data
Key Review Excerpts
“My aunt and I walked into my mom's room during one visit to find her on the floor, with the tray table on top of her, her diaper soiled, and she was trying to get up on her own.”
“The therapy department did a good job getting her ready to go.”
“Kim and Savannah worked hard for a smooth short notice admission.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed reports against this facility, triggering complaint inspections that revealed serious problems with basic care quality, food safety, and accident prevention. The facility shows persistent issues across care planning, wound care, infection control, and dietary services, with the same deficiencies recurring across multiple surveys from 2023 through 2024. While all violations have been corrected, the pattern of repeated problems in fundamental care areas raises concerns about sustained quality.
Apr 17, 2025Routine5
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Oct 23, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 5, 2024Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 23, 2024Routine16
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Dec 23, 2023Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 4, 2023Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Ownership & Operations
Who Operates This Facility
Macomb Post Acute Care Center
for profit
Chain Affiliation
Stern Consultants
23 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 22
Ownership & Management
Owners
Newhouse, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit macombpacc.com
Medicare data downloads
Original nursing home datasets
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