Countryside Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 42 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (21 vs median 11.0)
- High staff turnover (67%)
Bottom 25% in IL · Below recommended RN staffing · Worst in STERN CONSULTANTS chain · $260,571 in fines
What this means for your family
While many reviewers praise the facility's recent improvements and friendly staff, the facility has experienced a significant decline in sentiment in 2024. Families should conduct an in-person tour to verify current infection control protocols and ask management specifically about their plan to address staffing shortages and call-light response times.
Google Reviews
Google Reviews
42 reviews on Google“Countryside Care Center receives polarized feedback, with a significant cluster of highly positive reviews praising the staff's warmth and the facility's cleanliness, often contrasting sharply with severe negative reports. Critics highlight critical failures in medical oversight, including slow response times for call lights, lack of therapy services, and concerns regarding infection control and management turnover. Families should be aware that while many report a 'family-like' atmosphere, others describe significant neglect and operational instability.”
Quality Themes
Tap a score for detailsStrengths
- Warm and friendly nursing staff
- Clean and well-maintained environment
- Responsive leadership under current administration
- Nutritious and well-received meal options
Concerns
- Slow response times to call lights and basic needs (mentioned by 2 reviewers)
- Inadequate medical oversight and failure to address urgent health issues (mentioned by 2 reviewers)
- Lack of consistent therapy or activity programming (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on leadership, what specific steps are you taking to ensure that call lights are answered promptly and that residents' basic needs are met in a timely manner?
- 2I noticed the CMS ratings for staffing are currently low; could you explain your current strategy for maintaining consistent staffing levels to ensure quality care for all 62 residents?
- 3What is your process for medical oversight when a resident experiences a sudden change in health, and how do you communicate these urgent updates to family members?
- 4I see that medication management is a priority area for improvement; what protocols do you have in place to ensure accuracy and consistency in administering medications?
- 5How are you working to expand the variety and frequency of daily activities and therapy programming to keep residents engaged and active?
- 6Since your team has been proactive in responding to feedback, what changes have you implemented recently based on family input to improve the overall resident experience?
Personalized based on this facility's data
Key Review Excerpts
“I heard horror stories about this place, when the hospital said this was the only facility that would accept my mother I was terrified. I have to say it was the best decision ever made for me. They have come a long way from the rumors I've heard.”
“She called my sister in law while crying in pain that she needed to get to the er because she could barely breathe and she was in pain that she needed to get to the er.”
“Terrible place to be sent,short staffed,waited over 2 hrs with call light on to be helped,staff over worked,food is horrible and you eat what they have no menu to choose from.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Countryside Care Center has significant ongoing concerns with families filing numerous complaint reports triggering federal inspections. The facility repeatedly struggles with safety hazards and accident prevention, meal quality and food service, and medication management across multiple surveys spanning 2022-2025. While the provider reports correcting each deficiency, the persistent recurrence of the same safety and care issues, particularly accident prevention violations appearing in six separate instances, suggests systemic problems that families should investigate thoroughly before placement.
Jan 14, 2026Routine17
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nov 14, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Sep 3, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 23, 2025Complaint7
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Environmental Deficiencies
Keep all essential equipment working safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 19, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Mar 22, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Sep 3, 2025
$19,115
Fine
Sep 3, 2025
$19,115
Fine
Sep 3, 2025
$19,115
Fine
Jul 26, 2024
$173,431
Fine
Apr 18, 2024
$12,035
Fine
Oct 18, 2023
$32,916
Fine
Aug 24, 2023
$42,189
Ownership & Operations
Who Operates This Facility
Countryside Care Center
for profit
Chain Affiliation
Stern Consultants
23 facilities nationwide
Chain avg rating: 2.6/5 · Rank 19 of 22 (Worst)
Ownership & Management
Owners
Stern, Bezalel
Owner
Com Family Trust
Owner (parent company) · Organization
Millman, Chaim
Owner (parent company)
Newhouse, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit cccmacomb.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.