Elms, the
Strong Medicare quality ratings; families often praise historically friendly and caring staff. Still worth an in-person visit.
based on 28 Google reviews
Watch Elms, the
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While this facility has a historical reputation for kindness and community engagement, recent reviews indicate a dangerous decline in care standards. If you choose this facility, you must closely monitor medication administration and room hygiene, as recent reports suggest significant lapses in these critical areas.
Google Reviews
Google Reviews
28 reviews on Google“Families should exercise significant caution, as recent reviews highlight severe issues regarding medication administration, cleanliness, and staff professionalism. While older reviews frequently praise the facility for its kind staff and comfortable atmosphere, very recent feedback describes neglectful care and poor hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Historically friendly and caring staff
- Engaging community events like Halloween
- Comfortable atmosphere
Concerns
- Poor room cleanliness and bedding maintenance
- Medication administration failures
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It's wonderful to see such a high CMS rating for staffing; how do you ensure that the friendly and caring atmosphere mentioned by long-time families is maintained during busy shifts?
- 2We love hearing about the community events like the Halloween celebrations; what does a typical weekly calendar of activities look like for the residents here?
- 3Could you walk us through your daily protocols for medication administration to ensure everything is tracked accurately and on time?
- 4With the high health inspection rating, what specific cleaning schedules and housekeeping standards are in place to keep the resident rooms and bedding fresh and comfortable?
- 5In the event of a medical emergency after hours, what is the specific process for contacting doctors and notifying the family?
- 6How do you manage the balance between providing professional clinical care and maintaining the comfortable, home-like atmosphere that makes this facility special?
Personalized based on this facility's data
Key Review Excerpts
“They treat elderly with respect an kindness. They do things to the best of their knowledge. They help family members understand what is happening with their loved one as best as they can.”
“My Grandpa has been in the elms for 2 in a half weeks. And he has been treated poorly. Because his room was never cleaned and the bedding was never changed at all.”
“Megan the nurse didn't give me my pain meds no meds at all and she's rasict as hell place is nasty”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with medication management appearing across three separate surveys, suggesting ongoing challenges in this critical area. Other repeated problems include infection control deficiencies and general care quality issues like wound care and nutrition. One family filed a complaint about poor communication regarding resident condition changes. While all deficiencies show correction dates, the pattern of medication-related violations returning in subsequent inspections raises concerns about sustained improvement in pharmacy services.
Mar 13, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 27, 2025Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 25, 2024Routine10
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 25, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Feb 24, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Elms, the
government
Ownership & Management
Owners
County of Mcdonough Mcdonough County Clerk
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit theelmsmacomb.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives