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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 44 Google reviews
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Complete Care at Lehigh LLC has a middle-range Medicare overall rating. Strengths include excellent physical and occupational therapy services. Some reviewers note concerns about slow response times to call bells (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Complete Care at Lehigh LLC receives polarized feedback, with many families praising the dedicated therapy and nursing staff for successful rehabilitation outcomes. However, significant concerns exist regarding inconsistent care quality, particularly during night shifts, and reports of dismissive communication when families raise urgent medical issues.
Quality Themes
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Concerns
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Distribution · 39 analyzed
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Key Review Excerpts
“The therapists and nursing staff took great care of her and were very attentive to her needs. She enjoyed her stay and really liked the food!”
“The staff, nurses, PCA’s etc were so kind and caring, not only to my father but my mother and myself. They were always in touch with us regarding any changes in health, meds etc.”
“we walked in to see my grandmother almost about to pass out onto the floor. staff was extremely dismissive when her blood pressure was extremely low and she should’ve been taken to the hospital.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Complete Care at Lehigh has recurring deficiencies across multiple surveys, with families filing at least one complaint about notification failures. The facility shows persistent issues in resident assessment, daily care assistance, and treatment planning, with these problems appearing in both 2024 surveys. While all violations have reported correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing quality concerns that families should carefully consider.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Complete Care at Lehigh LLC
for profit
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 29 of 85
Owners
Pc Pa Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
44 reviews from families & visitors
Official Website
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