Complete Care at Lehigh LLC
Strong Medicare quality ratings; families often praise excellent physical and occupational therapy services. Still worth an in-person visit.
based on 44 Google reviews
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What this means for your family
This facility offers strong physical therapy and rehabilitation services, which many families find effective for recovery. However, due to recurring reports of slow response times and dismissive communication during off-hours, we strongly advise families to visit during evening or weekend hours to observe staffing levels and responsiveness firsthand before committing.
Google Reviews
Google Reviews
44 reviews on Google“Complete Care at Lehigh LLC receives polarized feedback, with many families praising the dedicated therapy and nursing staff for successful rehabilitation outcomes. However, significant concerns exist regarding inconsistent care quality, particularly during night shifts, and reports of dismissive communication when families raise urgent medical issues.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy services
- Warm and attentive nursing staff (day shift)
- Effective and compassionate admissions process
- Strong focus on patient rehabilitation outcomes
Concerns
- Slow response times to call bells (mentioned by 3 reviewers)
- Dismissive or rude behavior from night shift staff (mentioned by 3 reviewers)
- Failure to escalate urgent medical issues to hospital (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the facility has a strong reputation for physical and occupational therapy; could you walk us through how those sessions are integrated into a resident's daily routine?
- 2Since staffing levels can fluctuate throughout the day, what is your protocol for ensuring timely responses to call bells during the evening and night shifts?
- 3We value open communication; could you explain your process for updating families on a resident's condition and how you ensure that any urgent medical concerns are escalated promptly?
- 4I see that the facility actively engages with online feedback; how does your leadership team use family input to improve the quality of care and daily life for residents?
- 5With the current staffing rating in mind, how do you ensure that residents receive consistent, compassionate attention regardless of the time of day?
- 6What kind of social activities or programs do you offer to keep residents active and connected with one another throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The therapists and nursing staff took great care of her and were very attentive to her needs. She enjoyed her stay and really liked the food!”
“The staff, nurses, PCA’s etc were so kind and caring, not only to my father but my mother and myself. They were always in touch with us regarding any changes in health, meds etc.”
“we walked in to see my grandmother almost about to pass out onto the floor. staff was extremely dismissive when her blood pressure was extremely low and she should’ve been taken to the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Complete Care at Lehigh has recurring deficiencies across multiple surveys, with families filing at least one complaint about notification failures. The facility shows persistent issues in resident assessment, daily care assistance, and treatment planning, with these problems appearing in both 2024 surveys. While all violations have reported correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing quality concerns that families should carefully consider.
Feb 11, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 21, 2025Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 26, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 12, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Ownership & Operations
Who Operates This Facility
Complete Care at Lehigh LLC
for profit
Chain Affiliation
Complete Care
85 facilities nationwide
Chain avg rating: 3.2/5 · Rank 29 of 85
Ownership & Management
Owners
Pc Pa Opcos LLC
Owner · Organization
Pc Wta Opco Holdco LLC
Owner (parent company) · Organization
Sms 2021 Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit cclehigh.com
Medicare data downloads
Original nursing home datasets
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