Lutheran Hillside Village
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and facilities. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
Lutheran Hillside Village offers an excellent environment for independent and assisted living, with many families praising the social atmosphere and dining. However, because multiple reviewers have raised concerns about staffing levels and the difficulty of transitioning to higher levels of care, we recommend asking management specifically about their nurse-to-patient ratios in the skilled nursing unit and their policy for prioritizing current residents for memory care placement.
Google Reviews
Google Reviews
63 reviews on Google“Lutheran Hillside Village is widely praised for its beautiful campus, active social environment, and high-quality independent living experience. While many families report excellent care and compassionate staff, there are recurring concerns regarding staffing levels in the rehab and skilled nursing units, as well as difficulties in transitioning residents to higher levels of care when their needs increase.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and facilities
- Active social calendar and amenities
- High-quality dining options
- Compassionate and friendly staff
Concerns
- Inconsistent staffing levels in rehab and skilled nursing (mentioned by 3 reviewers)
- Difficulty transitioning residents to higher levels of care (e.g., memory care) (mentioned by 2 reviewers)
- Reports of poor hygiene or neglect in care units (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 65 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the beautiful campus and active social calendar here, what are some of the most popular daily activities that residents in the skilled nursing unit participate in?
- 2I noticed that Lutheran Hillside Village has a very active online presence and engages with feedback; how does that culture of open communication translate into how you address family concerns once a resident is moved in?
- 3Since transitions between levels of care can be a significant adjustment, what specific processes do you have in place to ensure a smooth move for a resident transitioning into memory care?
- 4With the high CMS ratings for staffing, how do you manage consistency and coverage in the rehab and skilled nursing units during shift changes or peak times?
- 5What protocols are in place to ensure that high standards of personal hygiene and daily care are consistently met for every resident, especially during busier times of the day?
- 6How does your medical team coordinate with outside specialists or emergency services to ensure residents receive prompt care if an urgent health situation arises?
Personalized based on this facility's data
Key Review Excerpts
“The occupational and physical therapists, doctors, nurses, and everyone else were very courteous, thoughtful, and helpful. The room was cleaned every day, laundry was done, and I could not have asked for better attention.”
“My mom has been a resident of Lutheran Hillside Village Assisted Living for several months. I can't say enough positive things about this community. It is a beautiful place, clean, well-staffed, active and sits in a lovely setting.”
“However, once she began needing more care, all I got was a we aren't licensed to do that answer with hardly any solutions other than me giving her more care myself. On several occasions, I requested that she be placed in memory care. I either got 'it's full' or 'your mom doesn't qualify'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lutheran Hillside Village has concerning patterns with 23 deficiencies across recent surveys, including families filing complaints about resident protection from abuse and accident prevention. The facility shows recurring issues with safety hazards and accident prevention, emergency preparedness, and building safety systems. While all violations have reported correction dates, the repeated nature of safety problems and complaint-triggered deficiencies regarding resident protection warrant careful consideration during your visit.
Oct 15, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 13, 2024Routine7
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nov 8, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Jan 26, 2023Routine10
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Lutheran Hillside Village
nonprofit
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit evertrueliving.org
Medicare data downloads
Original nursing home datasets
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