Loft Rehab & Nursing of Canton
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 21 Google reviews
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What this means for your family
While some families report positive experiences with the staff, the facility has faced serious allegations regarding medication management and patient safety. We strongly advise families to conduct an in-person tour and ask specifically about their protocols for medication administration and how they ensure consistent communication with families.
Google Reviews
Google Reviews
21 reviews on Google“The Loft Rehab & Nursing of Canton receives polarized feedback, with a significant number of generic five-star reviews appearing in a short timeframe alongside serious allegations from families. While some reviewers praise the facility for its kind staff and effective rehabilitation services, others report critical failures in medication management, communication, and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and responsive admissions staff
- Compassionate nursing and care team members
- Effective rehabilitation department
Concerns
- Significant delays in medication administration (mentioned by 2 reviewers)
- Poor communication with family members regarding patient status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you utilize that family input to improve daily communication regarding a resident's health status?
- 2Could you walk me through the current process for medication administration to ensure residents receive their doses on time and without delays?
- 3With a 3-star staffing rating, how does your team prioritize personalized attention for residents during peak hours of the day?
- 4What specific protocols are in place to ensure consistent cleanliness and hygiene throughout the facility given the current focus on environment quality?
- 5Since your rehabilitation department is highly regarded, how do you integrate those therapy goals into the resident's daily activities and social life?
- 6In the event of a medical emergency, what is the immediate chain of communication to ensure family members are notified promptly?
Personalized based on this facility's data
Key Review Excerpts
“My husband was sent here for rehab on 5/17. They had old beds and furniture. Not prepared for pt. Called and asked why my husband has not had his pain med that was over 2 hours late.”
“The staff there is so kind and helpful . They always keeps me informed of all her medical needs. I highly recommend this facility, because their ACTIONS show they truly care about their residents.”
“My father was a “patient” at The Loft- I am using the term loosely - as it seems they had issues feeding him correctly yet medicating him with enough meds to knock a horse out.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple families filing complaints that triggered 11 deficiency findings, particularly around treatment and care quality, safety hazards, and medication management. The same issues with providing appropriate treatment according to care orders have recurred across multiple surveys from 2022 through 2025, suggesting persistent problems despite reported corrections. Fire safety and infection control deficiencies also appear repeatedly, indicating ongoing challenges with basic safety protocols.
Mar 17, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 5, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jan 22, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 16, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 22, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Nov 22, 2025
$85,860
Payment Denial
Nov 22, 2025
2-day denial
Fine
Aug 5, 2025
$20,990
Ownership & Operations
Who Operates This Facility
Loft Rehab & Nursing of Canton
for profit
Chain Affiliation
The Loft Rehabilitation and Nursing
7 facilities nationwide
Chain avg rating: 1.9/5 · Rank 2 of 7
Ownership & Management
Owners
Aaron, Adam
Owner
Aaron, Daniel
Owner
Aaron, Michael
Owner
Aaron, Robert
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit theloftrehab.com
Medicare data downloads
Original nursing home datasets
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