Sunset Rehabilitation and Health Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (13 vs median 11.0)
Bottom 25% in IL · Worst in PETERSEN HEALTH CARE chain · $518,295 in fines
What this means for your family
Sunset Rehabilitation has a strong track record for clinical rehabilitation and compassionate nursing care, but recent reports of administrative issues and facility maintenance are concerning. We strongly advise families to tour the facility in person to assess cleanliness and to request a clear, written explanation of their billing and insurance processes before admission.
Google Reviews
Google Reviews
24 reviews on Google“Sunset Rehabilitation and Health Care receives highly polarized feedback, with some families praising the dedicated nursing staff and effective rehabilitation outcomes, while others report significant concerns regarding administrative transparency and facility conditions. Recent reviews highlight a mix of deep appreciation for compassionate end-of-life care and serious allegations involving billing errors, data breaches, and poor facility maintenance. Families should carefully weigh these conflicting experiences when evaluating the facility for their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate nursing and CNA staff
- Effective rehabilitation therapy programs
- Engaging resident activities
- Supportive end-of-life care
Concerns
- Billing and insurance processing errors (mentioned by 2 reviewers)
- Facility cleanliness and unpleasant odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some wonderful comments about the compassion of your nursing and CNA staff; how do you ensure that this level of personal care remains consistent across all shifts?
- 2With the recent health inspections, what specific steps is the facility taking to improve cleanliness and address any issues with facility odors?
- 3How does the communication process work between the clinical staff and family members to ensure we are always updated on any changes in care?
- 4Could you tell us more about the daily activity calendar and how you keep residents engaged with the community?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating with doctors?
- 6We are interested in the rehabilitation programs mentioned by others; how do you tailor therapy plans to meet an individual resident's specific recovery goals?
Personalized based on this facility's data
Key Review Excerpts
“The staff was hugely instrumental in helping my 41 year old son make progress in his overall health and well being. They made him feel at home, cared about and important.”
“I am ecstatic over the results of my wife's stay at Sunset Rehab! She was treated with the utmost care! From the Administrator to the therapists everyone was first class!”
“The place is disgusting and has a fowl odor as soon as you enter the place. Had a relative move in here and we moved her out in less than 2 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Sunset Rehabilitation and Health Care has concerning patterns of deficiencies, with 26 complaint-triggered violations indicating families have filed reports about care issues. The facility shows recurring problems in abuse prevention and reporting, pressure ulcer care, and medication management across multiple surveys. While all deficiencies show correction dates, the repeated nature of similar violations—particularly around resident protection and wound care—suggests persistent challenges in maintaining consistent care standards.
Dec 6, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Nov 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 30, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 19, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Jul 16, 2024
$284,710
Payment Denial
Jul 16, 2024
10-day denial
Fine
Oct 29, 2023
$19,282
Fine
Sep 5, 2023
$214,303
Ownership & Operations
Who Operates This Facility
Sunset Rehabilitation and Health Care
for profit
Chain Affiliation
Petersen Health Care
12 facilities nationwide
Chain avg rating: 1.6/5 · Rank 13 of 13 (Worst)
Ownership & Management
Owners
Petersen, Mark
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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