Brookline Nursing and Rehab
Strong Medicare quality ratings; families often praise warm, attentive, and caring nursing staff. Still worth an in-person visit.
based on 60 Google reviews

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What this means for your family
Brookline is highly regarded for its attentive nursing staff and effective rehabilitation programs, making it a strong candidate for recovery. However, because a few reviewers mentioned inconsistent responsiveness to call buttons, we recommend asking the administration about their current staffing ratios during evening and weekend shifts.
Google Reviews
Google Reviews
60 reviews on Google“Brookline Nursing and Rehab receives overwhelmingly positive feedback from families and patients who praise the facility for its cleanliness, attentive nursing staff, and effective rehabilitation programs. While the vast majority of reviews are glowing, a small minority of visitors have reported serious concerns regarding responsiveness to call buttons, occasional unprofessional conduct by staff, and isolated reports of poor facility conditions. Families should feel confident in the facility's general reputation but remain proactive in monitoring their loved one's specific care needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring nursing staff
- Clean and well-maintained facility
- Effective and personalized rehabilitation therapy
- Proactive communication with family members
Concerns
- Slow response times to call buttons/patient requests (mentioned by 2 reviewers)
- Unprofessional or dismissive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a 4.6-star rating on Google, and I appreciate that the leadership team is active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2With the current staffing levels, what systems do you have in place to ensure that call buttons are answered promptly and that residents receive timely assistance?
- 3Given the recent health inspection reports, what specific steps has the facility taken to address the cited deficiencies and improve overall care standards?
- 4We want to ensure our loved one feels heard and respected; how do you foster a culture of professionalism and empathy among all staff members during busy shifts?
- 5What does a typical day look like in terms of social engagement and activities, and how do you encourage residents to participate based on their personal interests?
- 6In the event of a medical emergency or a sudden change in health status, what is your protocol for communicating with family members and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The PT's , OT Christy and Speech therapist Cory were exceptional providing a complete rehab program. I couldn't have asked for better care.”
“When my grandmother was unexpectedly admitted to memory care, the staff went above and beyond. Everyone knows her by name and treats her like family, not just a patient.”
“Starla and the nursing staff were very excellent in keeping us informed of everything that was going on with our Mom when we had questions”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 38 deficiencies across four surveys, including one complaint-triggered investigation where a family reported potential abuse or neglect issues. The most recurring problems involve resident rights violations, overall quality of care, and medication management, with some issues like respiratory care and resident notification procedures appearing repeatedly across multiple years. While the facility reports correcting all identified problems, the persistent recurrence of similar care deficiencies across surveys suggests ongoing operational challenges.
Feb 27, 2026Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jan 22, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 21, 2025Routine11
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Mar 22, 2024Routine10
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Ownership & Operations
Who Operates This Facility
Brookline Nursing and Rehab
for profit
Ownership & Management
Owners
Brookline Health Holdco LLC
Owner · Organization
Brookline 101 LLC
Owner (parent company) · Organization
Palmer Gardens LLC
Owner (parent company) · Organization
Feldheim, Israel
Owner (parent company)
Krausz, Aron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit brooklinehc.com
Medicare data downloads
Original nursing home datasets
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