Lock Haven Rehabilitation and Senior Living
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (65%)
Below average in PA · Below recommended RN staffing · $14,531 in fines
What this means for your family
This facility offers a beautiful environment and a highly effective therapy team, which may benefit those focused on rehabilitation. However, given the serious and recurring reports of neglect, slow response times, and medication delays, it is critical that you visit in person and observe staff interactions on weekends or off-hours before committing.
Google Reviews
Google Reviews
63 reviews on Google“Lock Haven Rehabilitation and Senior Living receives highly polarized feedback, with some families praising the beautiful atrium, therapy team, and compassionate end-of-life care, while others report severe neglect and communication failures. Recurring criticisms focus on slow call-bell response times, unprofessional management, and inconsistent nursing care, leading to significant concerns about patient safety and hygiene. Families should carefully weigh the facility's aesthetic appeal and therapy services against these serious reports of staff negligence.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained atrium and garden spaces
- Effective physical and speech therapy programs
- Compassionate end-of-life and palliative support
- Proactive admissions and social work communication
Concerns
- Neglect and slow response to call bells (mentioned by 2 reviewers)
- Unprofessional or cold management and nursing staff (mentioned by 4 reviewers)
- Poor hygiene and cleanliness standards (mentioned by 3 reviewers)
- Medication management and delivery delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has beautiful garden and atrium spaces; how are these areas incorporated into the residents' daily activity schedules?
- 2Given the recent focus on improving medication management, could you walk me through the specific process and safety checks your team uses to ensure timely delivery of medications?
- 3I see that you are quite active in responding to feedback online; how does that commitment to communication translate into how you keep families updated on their loved one's daily care?
- 4With the current staffing levels, what is your protocol for ensuring that call bells are answered promptly, especially during shift changes or peak hours?
- 5Could you explain the specific steps your team takes to maintain high hygiene and cleanliness standards in the resident living areas?
- 6I understand you have strong physical and speech therapy programs; how do you ensure these services are seamlessly integrated with the nursing care provided on the floor?
Personalized based on this facility's data
Key Review Excerpts
“The staff was nothing short of amazing with my dad. During his final days, a lot of the staff that had taken care of him during his stay stopped by to offer their sympathy and to see him one more time.”
“The awesome Therapy Department has him walking with assistance! The nurses and social work department stay in touch with us regularly.”
“It took days to get her medication, first they claimed they didn't get the order and then they had to research the order followed by the delivery from New Jersey didn't arrive.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints against Lock Haven Rehabilitation triggering 22 of 48 total deficiencies, with recurring issues in maintaining a safe and clean environment, meal service and food safety, and care quality. Problems span from 2023 to 2025 including repeated violations for environmental cleanliness, pest control, dietary services, and resident treatment, suggesting ongoing systemic challenges despite reported corrections.
Apr 11, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 30, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 19, 2025Complaint3
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Sep 19, 2025Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 19, 2025Complaint6
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Jan 9, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jan 9, 2025
$14,531
Ownership & Operations
Who Operates This Facility
Lock Haven Rehabilitation and Senior Living
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 10 of 20
Ownership & Management
Owners
Kurland, Dov
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit lockhavenhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.