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Adult Family Home

Livewell on 11472 Club Drive

Limited public data on Livewell on 11472 Club Drive. Call, tour, and ask to meet current residents' families — your own impression matters most.

11472 Club Drive, Chapel Hill, NC 275176 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.4/5

based on 5 Google reviews

5
4
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What this means for your family

This facility offers a warm, home-like atmosphere with staff members who are highly regarded for their compassion. While recent management claims to have changed, you should verify current safety protocols and communication processes regarding personal property to ensure the issues reported in older reviews have been fully resolved.

Google Reviews

Google Reviews

5 reviews analyzed
Families can find a compassionate, home-like environment where staff members are noted for their deep personal connections with residents. However, there are serious historical concerns regarding broken promises regarding safety protocols and significant disputes regarding the return of personal property following a resident's departure.

Quality Themes

Tap a score for details
FoodN/AStaff8.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and caring staff
  • Home-style living environment
  • Strong personal connections between staff and residents

Rating Trends

Tap a year to see what changed

2345.02018(1)1.02022(1)5.02024(1)3.02026(2)

Distribution

5
3
4
0
3
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2
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1
2

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Since this is such a small, intimate home, how do you ensure each of the six residents gets personalized attention during mealtimes?
  • 2We love the idea of a home-style living environment; could you tell us more about how the daily meal schedule and activities are structured here?
  • 3How do you keep family members updated on their loved one's well-being and day-to-day changes?
  • 4In the event of a medical emergency during the night, what is your specific protocol for contacting both medical professionals and the family?
  • 5It's wonderful to see how much the staff connects with the residents; how do you foster those deep personal relationships within such a small group?
  • 6How do you manage communication between the care team and families to ensure we are always in the loop regarding any updates?

Personalized based on this facility's data


Key Review Excerpts

My mother spent her last year plus of her life here, they were incredible. Compassionate, caring went above and beyond. Home style environment made this much better for my mother.

Resident's family · 2024★★★★★

My husband had outstanding care at LiveWell @Governors Club. All his needs were met by a considerate staff. My husband was a resident there for three and a half years.

Resident's family · 2026★★★★★

Promises made by the director were broken in less than 24 hours. The facility refused to use an chair alarm which caused my mother to fall multiple times.

Resident's family · 2022☆☆☆☆
Source: 5 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

3total
3deficiencies
Oct 21, 2018Routine
Food Service OrientationC 178

The facility failed to ensure that one of two sampled staff members had completed the required food service orientation training within 30 days of hire. A review of personnel records and an interview with the staff member confirmed that no documentation of the training existed and the employee did not recall completing the course.

Oct 2, 2018Routine
Food Service OrientationC 178

The facility failed to ensure that one of two sampled staff members, Staff A, had completed the required food service orientation training within 30 days of hire. Personnel records for Staff A, who was hired on 05/11/18, contained no documentation of the completed training.

Oct 2, 2018Routine
Food Service Orientation410A NCAC 13G .0509

The facility failed to ensure that a sampled staff member, Staff A, completed the required food service orientation training within 30 days of hire. A review of personnel records showed no documentation of the training, and the employee stated she did not recall taking the orientation despite performing cooking duties.

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References & Resources

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