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Nursing HomeMedicaid

Life Care Center of Westminster

Strong Medicare quality ratings; families often praise professional and effective physical and occupational therapy. Still worth an in-person visit.

7751 Zenobia Ct, South Westminster · Westminster, CO 80030120 bedsLicensed & Active
Source: CO CDPHE — view official record
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 191 Google reviews

5
4
3
2
1
Life Care Center of Westminster Nursing Home in Westminster, CO — Street View
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What this means for your family

This facility offers a clean environment and a highly regarded therapy team, making it a potential option for short-term rehabilitation. However, families must be vigilant; please ask specifically about current staffing ratios and the process for escalating care concerns, as multiple reviewers have reported difficulty getting management to address neglectful care or communication gaps.

Google Reviews

Google Reviews

191 reviews on Google
Life Care Center of Westminster receives highly polarized feedback, with many families praising the facility for its clean environment, professional therapy teams, and friendly staff. However, a significant number of reviewers report serious concerns regarding chronic understaffing, neglectful care, and poor communication from management. Families should be aware that experiences vary widely, with some residents thriving in rehab while others face issues with medication delays and hygiene.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean8.0Activities7.0Meds3.0MemoryN/AComms2.0ValueN/A

Strengths

  • Professional and effective physical and occupational therapy
  • Clean and well-maintained facility environment
  • Friendly and attentive nursing staff (in many cases)
  • Helpful and welcoming front desk reception

Concerns

  • Chronic understaffing leading to slow response times (mentioned by 12 reviewers)
  • Neglect regarding hygiene and soiled clothing/linens (mentioned by 6 reviewers)
  • Delays or errors in medication management (mentioned by 5 reviewers)
  • Poor communication and lack of follow-up from management (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(9)'20(3)'22(17)'24(48)'26(22)

Distribution · 195 analyzed

5
140
4
17
3
4
2
4
1
30

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
  • 2Given the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with hygiene and personal care needs?
  • 3Can you walk me through the process for medication management and how you ensure accuracy and consistency for residents who require multiple daily doses?
  • 4With your strong reputation for physical and occupational therapy, how do those teams coordinate with nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
  • 5What does a typical day look like for a resident here, and how do you encourage social engagement among the 120 residents to keep them active and connected?
  • 6When a medical concern or emergency arises, what is your process for keeping family members informed and involved in the decision-making process?

Personalized based on this facility's data


Key Review Excerpts

The facility is clean and well maintained. The nurses and CNA’s care about patients,and are attentive to the patients with extremely skilled patient care.

Rehab patient · 2018☆☆☆☆

I do think there needs to be more nurses and cna's working at any given time however. This is a concern that goes higher

Long-term resident's family · 2024★★★★

My father in law just died there and his room was left wide open for all to see his dead body. They would leave him in dirty soiled clothes and would not wash them.

Family member · 2024☆☆☆☆
Source: 191 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
83%
Registered nurses for medical care
Total Nursing
3.77hrs
92%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
63%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

9

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility47.8%
Worse than Avg
Here
47.8%
US
93.4%
CO
93.6%
Adams
93.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
15.3%
CO
14.4%
Adams
19.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility35.0%
Worse than Avg
Here
35.0%
US
19.4%
CO
21.7%
Adams
24.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
14.4%
CO
13.8%
Adams
18.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
19.5%
CO
11.3%
Adams
18.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CO
8.5%
Adams
10.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility46.7%
Worse than Avg
Here
46.7%
US
81.8%
CO
76.3%
Adams
75.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility62.4%
Worse than Avg
Here
62.4%
US
79.7%
CO
75.6%
Adams
72.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
CO
1.5%
Adams
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
3penalties
Above state avg (8.8)
4 complaint-triggered
$30,183 in fines

This facility shows recurring problems with medication management and fire safety systems across multiple surveys, with families filing complaints about abuse prevention and medication errors. The most recent survey in 2025 found deficiencies in medication error rates, pressure ulcer care, and persistent fire safety issues including sprinkler systems and emergency equipment. While all issues appear corrected, the pattern of repeated deficiencies in critical safety areas warrants careful consideration during your visit.

Mar 19, 2026Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 1, 2025Routine
23
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0907Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure medical gas and vacuum systems have documented maintenance programs.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0925Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

May 1, 2025Complaint
1
0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

Nov 13, 2024Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jun 17, 2024Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 17, 2023Routine
14
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Federal Penalties

Fine

Mar 19, 2026

$17,215

Fine

May 1, 2025

$21,359

Fine

Jun 17, 2024

$8,824

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

8total
4deficiencies
Jun 10, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jun 10, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

May 20, 2025Routine
N/A0000, 0211, 0222 and 12 more

Based on a record review, observations, inspection, and interviews, it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72. The deficient practice affected all smoke compartments. The deficient practice affected all smoke compartments. The deficient practice could affect all smoke zones,80 of 80 residents, and an indeterminable number of staff and vis.. Based on a record review, observations, inspection, and interviews, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13. The deficient practice affected all smoke compartments. The deficient practice could affect all smoke zones,80 of 80 residents, and an indeterminable number of staff and visitors... Based on observation and staff interviews during the survey, it was determined that the facility failed to maintain hazard areas in accordance with NFPA 101, 99, 80, and 58. The deficient practice affected all smoke compartments. The deficient practice could affect all smoke zones,80 of 80 residents, and an indeterminable number of staff and visitors... Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. The deficient practice affected 2 of 9 smoke compartments. The deficient practice could affect all smoke zones,40 of 80 residents, and an indeterminable number of staff and visitors... Based on observation and the maintenance director' s interview, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. The deficient practice affected 3 of 9 smoke compartments. The deficient practice could affect all smoke zones,60 of 80 residents, and an indeterminable number of staff and visitors... Based on observation during the survey, it was determined that the facility failed to maintain a hazardous area in accordance with NFPA 99. The deficient practice affected 1 of 9 smoke compartments. The deficient practice could affect all smoke zones,20 of 80 residents, and an indeterminable number of staff and visitors. .. *** CITATION TEXT NOT FOUND *** Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally INITIAL COMMENTS (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a)...

May 1, 2025Complaint
N/A0000, 0561, 0565 and 8 more

A recertification survey with complaint #CO39096 and Incident #39731 was completed on 4/28/25 to 5/1/25. Ten deficiencies were cited. An Emergency Preparedness survey was conducted from 4/28/25 to 5/1/25. No deficiencies were cited. Based on observations, record review and interviews, the facility failed to develop an antibiotic stewardship program that promotes the appropriate use of antibiotics and includes a system of monitoring to improve resident outcomes and reduce antibiotic resistance for two (#41 and #35) of five residents out of 33 sample residents. Specifically, the f.. Based on observations, record review and interviews, the facility failed to ensure one (#41) of five residents reviewed for pressure injuries out of 33 sample residents received care consistent with professional standards of practice to prevent pressure ulcers from developing. Resident #41 was admitted on 5/13/24 for long term care. At the tim.. Based on observations, record review and interviews, the facility failed to ensure the medication error rate was less than five percent (%).Specifically, the facility' s medication error rate was 13%, which was four errors out of 29 opportunities for error. Findings include: I. Professional referenceAccording to Potter, P.A., Perry, A.G., et.al... Based on observations, record review, and interviews, the facility failed to ensure one (#28) of five residents reviewed for grievances out of 33 sample residents was provided prompt efforts by the facility to resolve grievances. Specifically, the facility failed to promptly resolve Resident #28' s grievance regarding care provided by certified nurs.. Based on record review and interviews, the facility failed to act upon recommendations by the pharmacist in a timely manner for one (#15) of five residents out of 33 sample residents.Specifically, the facility failed to ensure the physician documented that he or she reviewed thepharmacist' s identified monthly drug regimen review irregularities .. Based on record review and interviews, the facility failed to ensure prompt action was taken to resolve grievances from a group. Specifically, the facility failed to resolve residents' concerns regarding not enough floor staff to provide care such as showers, call light wait times and no hot water for showers. Findings include:I. Facility policy and proce.. Based on record review and interviews, the facility failed to ensure three (#61, #15 and #28) of five residents reviewed for psychotropic medications out of 33 sample residents were as free from unnecessary medication as possible. Specifically, the facility failed to:-Ensure Resident #15 and Resident #61 had appropriate mood and behavior monitor.. Based on record review and interviews, the facility failed to honor resident choices for two (#53 and #26) of four residents reviewed out of 33 sample residents. Specifically, the facility failed to ensure Resident #53 and Resident #26' s recevied showers consistently according to the resident' s choices and plan of care. Findings include:I. Facility p.. Based on record review and interviews, the facility failed to provide services in accordance with currently accepted professional principles for one (#28) of five residents reviewed for medication management out of 33 sample residents.Specifically, the facility failed to ensure Resident #28 was administered medications per physician' s orders i.. Based on record review and interviews, the facility failed to provide training to their staff that at a minimum educates staff on activities that constitute abuse, neglect, exploitation and misappropriation of resident property as set forth, procedures for reporting incidents of abuse, neglect, exploitation or misappropriation of resident property and reside..

May 1, 2025Other
N/A0000 & 0703

A licensure survey was completed on 4/28/25 to 5/1/25. One deficiency was cited. Based on observations, record review and interviews, the facility failed to ensure one (#41) of five residents reviewed for pressure injuries out of 26 sample residents received care consistent with professional standards of practice to prevent pressure ulcers from developing. Resident #41 was admitted on 5/13/24 for long term care. At the time of his admission, the resident was identified as being at risk for developing pressure injuries and he did not have any pressure injuries upon admission. On 12/2/24 the facility documented Resident #41 had a new wound with an open area on his left inner heel measuring 3.0 centimeters (cm) by 0.9 cm. The facility failed to implement preventative measures to protect the resident' s heels after the development of the left heel wound on 12/2/24.On 12/4/24 a nurse progress note indicated Resident #41 had an unstageable pressure wound to his left heel.On 12/10/24 the resident was seen by a wound care physician (WCP) who classified the resident' s left heel wound as an unstageable pressure ulcer.Due to the facility' s failure to implement personalized effective pressure injury interventions to offload and protect the resident' s heels in a timely manner, Resident #41 developed a facility-acquired unstageable pressure injury to his left heel. Findings include:I. Professional reference According to the National Pressure Injury Advisory Panel, European Pressure Injury Advisory Panel and Pan Pacific Pressure Injury Alliance Prevention and Treatment of Pressure Injuries: Clinical Practice Guideline, third edition, Emily Haesler (Ed.), EPUAP/NPIAP/PPPIA (2019) retrieved on 5/2/25 from https://www.internationalguideline.com/guideline, "Pressure ulcer classification is as follows:"Category/Stage 1: Nonblanchable Erythema (discoloration of the skin that does not turn white when pressed, early sign of tissue damage)Intact skin with nonblanchable redness of a localized area usually over a bony prominence. Darkly pigmented skin may not have visible blanching; its color may differ from the surrounding area. The area may be painful, firm, so..

Dec 23, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Dec 19, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Nov 13, 2024Complaint
N/A0000, 0550, 0561

A survey prompted by #CO38150 was conducted on 11/12/24 to 11/13/24. One deficiency was cited. Based on interviews and record reviews, the facility failed to ensure residents had the right to a dignified existence for two (#1 and #3) of three residents out of three sample residents..Specifically, the facility failed to ensure residents' call lights were answered in a timely manner. Findings include:I. Facility policyThe Resident Rights policy and procedure, revised on 9/10/24, was received from the nursing home administrator (NHA) on 11/11/24 at 11:54 a.m. It revealed in pertinent part "At the time of admission and periodically throughout their stay, the facility will inform each resident, orally and in writing, of their rights. The resident has a right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility."A facility must treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident' s individuality. The facility must protect and promote the rights of the resident."The resident has the right to reside and receive services in the facility with reasonable accommodations of resident preferences except when to do so would endanger the realty and safety of the resident or other residents. "The resident has the right to make choices about .. Based on observations, record review and interviews, the facility failed to honor resident choices for three (Resident #1, #2 and #3) of three residents out of four sample residents.Specifically, the facility failed to honor residents' preferences to include beverages, specifically soda, of choice at any time.Findings include:I. Facility policy and procedureThe Resident Rights policy and procedure, revised on 9/10/24, was received from the nursing home administrator (NHA) on 11/11/24 at 11:54 a.m. It revealed in pertinent part "At the time of admission and periodically throughout their stay, the facility will inform each resident, orally and in writing, of their rights. The resident has a right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility."A facility must treat each resident with respect and dignity and care for each resident in a manner and in an environment that promotes maintenance or enhancement of his or her quality of life, recognizing each resident' s individuality. The facility must protect and promote the rights of the resident."The resident has the right to reside and receive services in the facility with reasonable accommodations of resident preferences except when to do so would endanger the realty and safety of the resident or other residents. "The resident has the right to ..

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Westminster

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 88 of 194

Ownership & Management

Key personnel

Murphy, SeanW-2 Managing EmployeeCross, CindyOfficer / DirectorThurmond, JoanOfficer / DirectorLife Care Centers of America, INC.Manager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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