Life Care Center of Kirkland
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 174 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (21 vs median 14)
- High staff turnover (53%)
- High RN turnover (54%)
Bottom 25% in WA · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $103,155 in fines
What this means for your family
This facility is highly regarded for its rehabilitation therapy and activity programs, making it a potential choice for short-term recovery. However, families should be extremely cautious regarding long-term placement, as multiple reviewers have documented persistent issues with lost personal items, poor communication, and inconsistent nursing oversight. We strongly recommend visiting in person to verify current cleanliness and asking for a direct contact person for administrative concerns.
Google Reviews
Google Reviews
174 reviews on Google“Life Care Center of Kirkland presents a highly polarized experience for families, with some praising the dedicated therapy teams and clean, renovated spaces, while others report severe concerns regarding neglect, theft, and poor communication. While many rehab patients report positive outcomes and attentive care, long-term family members frequently cite issues with hygiene, lost personal belongings, and difficulty reaching staff by phone. Families should carefully weigh the facility's strong rehabilitation services against the recurring reports of inconsistent oversight and administrative challenges.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Engaging and well-organized activities department
- Clean and well-maintained common areas
- Welcoming and professional intake and social services staff
Concerns
- Frequent loss or theft of personal belongings and clothing (mentioned by 6 reviewers)
- Difficulty reaching staff via phone and unresponsive administration (mentioned by 5 reviewers)
- Reports of poor hygiene, including odors and lack of cleanliness (mentioned by 5 reviewers)
- Inconsistent or negligent nursing care and slow response times (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your therapy and activities programs; could you tell us more about how a resident typically participates in those throughout the week?
- 2How does the nursing team manage medication administration to ensure everything is handled accurately and on schedule?
- 3What specific systems are in place to help residents keep track of their personal belongings and clothing to prevent anything from getting lost?
- 4If we have a question or an urgent concern, what is the best way to reach the administration or nursing staff to ensure we get a timely response?
- 5How does the facility maintain cleanliness and hygiene standards in the resident rooms and common areas on a daily basis?
- 6Could you walk us through the protocol for handling medical emergencies or changes in a resident's condition during the night?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team and nurses did an amazing job and you can truly tell how much they care, we definitely recommend Life Care Center of Kirkland.”
“My husband received excellent care while he was a rehab patient at Life Care. The staff were competent, hard-working, and professional, but more importantly, they were very caring.”
“The activities at this facility is by far the best I've seen. Something going on daily. From the morning exercise class to afternoon bingo or music. Special movies on their dedicated channel 3 is great.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with frequent family complaints (26 out of 91 deficiencies) triggering investigations for serious issues including abuse and neglect reporting failures, infection control problems, and pressure ulcer care. Key recurring problems span resident protection from abuse, infection prevention, medication management, and care planning. While all deficiencies show correction dates, the repeated nature of similar violations across multiple surveys suggests ongoing challenges with maintaining consistent quality standards.
Mar 23, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 26, 2025Routine26
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Aug 29, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Apr 8, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 17, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Federal Penalties
Fine
Aug 29, 2025
$23,000
Fine
Feb 1, 2024
$38,610
Ownership & Operations
Who Operates This Facility
Life Care Center of Kirkland
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 155 of 194
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
174 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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