Life Care Center of Elizabethton
Strong Medicare quality ratings; families often praise highly effective physical and speech therapy. Still worth an in-person visit.
based on 193 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and engaging activity programs, which can be excellent for recovery. However, the recurring reports of understaffing and neglect are serious red flags. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care and maintain active communication with the management team.
Google Reviews
Google Reviews
193 reviews on Google“Life Care Center of Elizabethton receives a high volume of positive feedback praising its therapy department, friendly atmosphere, and dedicated staff. However, there is a persistent pattern of serious complaints regarding neglect, understaffing, and poor communication, particularly during off-hours. Families should weigh the strong rehabilitation outcomes against these significant concerns regarding basic patient care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and speech therapy
- Warm, welcoming, and friendly staff
- Clean and well-maintained facility
- Engaging activities and community events
Concerns
- Severe understaffing leading to slow response times (mentioned by 6 reviewers)
- Neglect of basic hygiene and medical needs (mentioned by 5 reviewers)
- Difficulty communicating with staff or getting updates (mentioned by 3 reviewers)
- Rough or aggressive treatment by staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 161 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2Given the facility's size of 158 residents, what specific systems do you have in place to ensure consistent communication with families regarding their loved one's care updates?
- 3Many families highlight the excellent physical and speech therapy programs here; could you walk me through how those services are integrated into a resident's daily routine?
- 4With staffing levels being a common concern in the industry, how do you ensure that residents receive timely assistance with basic hygiene and daily medical needs?
- 5What is your process for managing medications and ensuring that any changes in a resident's health status are promptly addressed and communicated to the family?
- 6How do you foster a positive and gentle care environment to ensure that every resident feels safe and treated with compassion throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nursing team is attentive and truly goes above and beyond for each resident—they treat your loved one like family. The facility is clean, well-maintained, and has a warm, comforting atmosphere.”
“My mom has been here for a little over 4 months... The staff here are absolutely wonderful. From the nurses and aides to housekeeping, laundry, and kitchen... Dangerously Understaffed.”
“My sister has been at Life Care of Elizabethton for a couple of days now. I cannot express enough how well the staff has been with Kelly. She is deaf and has limited vision which complicates communication efforts. This facility has brought in instructors to assist the staff with learning ASL.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered a 2024 survey revealing deficiencies in treatment quality, physician oversight, and medication management. The facility has ongoing issues with care planning and resident assessment across multiple years, though most problems have been corrected. Previous surveys found additional concerns with resident rights, abuse reporting, respiratory care, and safety systems, suggesting a pattern of compliance challenges that families should discuss during visits.
Feb 29, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nov 14, 2023Routine7
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 10, 2019Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 15, 2018Routine2
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Federal Penalties
Fine
Feb 29, 2024
$10,036
Ownership & Operations
Who Operates This Facility
Life Care Center of Elizabethton
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 106 of 194
Ownership & Management
Owners
Fund I Investments Limited Partnership
Owner (parent company) · Organization
Hcf INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
193 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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