Life Care Center of Collegedale
Strong Medicare quality ratings; families often praise highly skilled and encouraging rehabilitation therapy team. Still worth an in-person visit.
based on 142 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy and warm, clean environment. However, because some families have noted issues with staffing levels and meal delivery, we recommend visiting during a mealtime to observe the floor operations and asking the administration specifically about their current nurse-to-patient ratios.
Google Reviews
Google Reviews
142 reviews on Google“Life Care Center of Collegedale generally receives high praise for its compassionate nursing staff, effective rehabilitation therapy, and clean, welcoming environment. While many families report positive experiences with staff responsiveness and resident care, a minority of reviewers have raised serious concerns regarding occasional staffing shortages, delays in meal service, and isolated incidents of neglect or poor communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging rehabilitation therapy team
- Clean, well-maintained, and home-like facility
- Warm, compassionate, and professional nursing staff
- Active and engaging social activities for residents
Concerns
- Staffing shortages leading to slow response times or delayed care (mentioned by 4 reviewers)
- Inconsistent or delayed meal service delivery (mentioned by 2 reviewers)
- Poor communication regarding medical tests or resident status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 146 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through online reviews; how do you ensure that important medical updates or test results are communicated clearly to us as a family?
- 2We have heard great things about the rehabilitation therapy team here; could you tell us more about how the therapists work with residents to encourage progress?
- 3With the facility being so well-maintained and home-like, what kind of daily social activities are available to keep residents engaged and active?
- 4How does the nursing team manage call bells and response times during the busier shifts to ensure everyone receives timely care?
- 5Can you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health status during the night?
- 6We noticed the meal service is a big part of the daily routine; how do you ensure that meal delivery remains consistent and on schedule for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were knowledgeable, patient, and encouraging, always taking the time to explain things and truly care about hi”
“The staff definitely put the patients needs as a priority and the nurses were on top of it when it came to medication’s and other needs that I had.”
“It is very nice and somewhat smaller than many of the newer facilities, but the love and quality care that we receive there is second to none.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a mixed record with 13 deficiencies across 4 surveys, including one complaint-triggered issue regarding resident assessment accuracy where families filed reports. The most recurring problems involve fire safety systems (sprinkler maintenance appearing twice), administration issues, and smoke barrier deficiencies. All identified deficiencies have been corrected by the facility, suggesting responsive management when issues are found.
Feb 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Mar 29, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 20, 2020Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Feb 21, 2019Routine2
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Life Care Center of Collegedale
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 81 of 194
Ownership & Management
Owners
Fund I Investments Limited Partnership
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
142 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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