Chattanooga Health and Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (6 vs median 5.0)
- High staff turnover (52%)
Bottom 25% in TN · Below recommended RN staffing · Worst in VERTICAL HEALTH SERVICES chain · $6,509 in fines
What this means for your family
The facility has shown significant improvement in therapy and administrative communication under current management, making it a strong candidate for short-term rehab. However, families should be vigilant regarding staffing ratios and hygiene; we recommend conducting unannounced visits during weekends and evenings to verify that care standards remain consistent.
Google Reviews
Google Reviews
49 reviews on Google“Chattanooga Health and Rehab Center has undergone significant management changes in recent years, with many reviewers noting a stark improvement in quality since the transition to Viviant Healthcare. While recent feedback highlights a dedicated therapy department and responsive administrative staff, some families continue to report critical concerns regarding staffing levels and basic hygiene standards.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Responsive and professional administrative/social services staff
- Clean and well-maintained environment
- Improved communication and transition support
Concerns
- Chronic understaffing leading to slow response times (mentioned by 4 reviewers)
- Inconsistent hygiene and basic care standards (mentioned by 3 reviewers)
- Poor responsiveness to medical emergencies or needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with daily hygiene and basic care needs?
- 2I noticed that physical and occupational therapy are highlighted as strengths here; how do you coordinate those sessions with the rest of a resident's daily routine?
- 3With medication management being a key focus for your team, could you walk me through the safety checks and oversight process you use to ensure accuracy?
- 4How does your nursing team prioritize and respond to urgent medical needs or emergency calls during shifts where the facility is at full capacity?
- 5I appreciate that your team is active in addressing feedback online; how do you typically communicate with families when concerns about care or responsiveness arise?
- 6What kind of social or enrichment activities do you offer to keep residents engaged throughout the week, and how do you encourage participation for those who may be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“I spent almost a year recovering, going through treatment and learning how to walk again. After being told that it was likely I may not be able to return home, I was able to to do just that and with better mobility than I had coming in.”
“Every three months I’m even given the opportunity to meet with all of the department heads to ask any questions that I may have & given updates on my Mom’s needs”
“We have been very pleased with all aspects of Viviant. They are diligent to clean, the therapy and the nursing staff have all been so kind, the case workers are very responsive to questions”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
12
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered investigations, uncovering serious issues including financial mismanagement and resident protection failures. The facility shows recurring problems with food service safety, medication management, and fire safety systems across multiple years. While all deficiencies have reported correction dates, the pattern of repeated violations in the same areas—particularly nutrition services appearing in three separate surveys—raises concerns about sustained compliance and operational oversight.
Aug 6, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Keep all essential equipment working safely.
May 22, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 2, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Jul 21, 2021Routine7
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 26, 2020Routine7
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Oct 2, 2023
$6,509
Ownership & Operations
Who Operates This Facility
Chattanooga Health and Rehab Center
for profit
Chain Affiliation
Vertical Health Services
16 facilities nationwide
Chain avg rating: 1.6/5 · Rank 12 of 17 (Worst)
Ownership & Management
Owners
Vhs Tn Opco Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit chattanoogahealthandrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Health Center at Standifer Place
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Life Care Center of East Ridge
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Nhc Healthcare, Chattanooga
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